Tron Heating & Cooling, LLC

I live at Hampton Park Apartments in Tucson, and apparently Tron has a monopoly on the water heating systems for apartments in Tucson or Arizona. You should know that monopolies are always a bad thing, and it is definitely the case in this instance.

We have had hot water outages four times, at least, in the last three weeks. Last week it was out for at least 4 days, including the weekend, and only was fixed on Monday. By Wednesday it was gone again, and I reported it again. It was fixed by 8 pm, but this morning, Thursday, it's out again. I finally got hold of the office manager and he told me that there is a special part they've been waiting for in order to install a new boiler system. So it has taken them THREE weeks to make this part, while we are suffering constant lack of reliable hot water.

All this makes me think that Tron doesn't care about its customers or their comfort, or about making sure state laws mandating the provision of hot water by landlords are followed. I wonder if the company directors and owners are aware of this lack of care or whether they are responsible for the attitude. I just wish there was competition in maintenance companies, so that a company would be vulnerable to losing business if they couldn't provide proper service.

Tron always does a great job servicing our heating and cooling needs. Very reliable and friendly, high quality work without any problems.

Very professional guys they explain everything to me in every issue

These folks are very very professional and very good at what they do. highly recommended

Always great service !! Office staff and techs! Very professional!

I had them come out to fix the same problem three times. And it I had to get someone else We to come fix it!

Perfect service

What a great place