Marlin Services

I called Marlin Services needing someone to look at our water heater which had been leaking and was shut off. It was warranty work. I spoke to Dorena who was very knowledgeable and helpful and she even offered to have someone come out the same day. I had called another company and they were reluctant to come out at all and the best they could do was 3 days, so I was ecstatic to find a company so helpful.

Lonnie and Cole showed up when promised and even though this particular water heater had a recirculation line (which was more work, and I didn't know to mention that when calling), they cheerfully went to work and replaced the water heater and hauled the old one away. They were friendly and efficient and the whole overall experience with this company was excellent. I would highly recommend Marlin Services.

Anselmo with Marlin Services was very professional, knowledgeable and kind. He made it easy to understand what he was doing, why he was doing it and to understand what was going on with my unit. I was happy to purchase the package pricing so I can get my unit serviced again in the fall by this company. I will refer Marlin and Anselmo to friends and family in the future for sure.

We called Marlin to be put on a regular service program twice a year. Robert was the technician for the first appointment. He was very knowledgeable about our unusual system and advised us of all he was doing. We encountered some issues later Friday evening so we called and he returned the call in just a few minutes, gave us instructions and then returned Saturday morning to solve the problem at no additional cost! We will ask for him in the future and are glad we contracted with such a reputable company.

I've dealt with Marlin three times. Each time they have done a great job for me, provided quick service, and not gouged me. Most recently I moved out of state, my tenant's AC unit went out, I was able to deal with getting someone out there and getting the AC unit up and running within the hour, and they fixed the problem a a reasonable price without trying to up sell me. I highly recommend them.

I had a new gas line run for a new gas stove. Everything from the scheduling Dorena took care of, the permitting Norm took care of and the actual installation Lonnie and Cole did was great work. Also because my stove hadn't arrived in time for the install Lonnie and Cole took extra time to stop back out and hook it up and make sure everything was working.

My thanks to the crew at Marlin!

I needed a plumber. My toilet wasn't flushing and was coming up in my shower. Marlin came out, charged me $89.95 told me I needed a new toilet and that would be about $500. They, of course, would apply that initial charge to my service. Fortunately for me, I knew a toilet and installation shouldn't cost that much and told them no thanks. Walked away $90 poorer. I get a real plumber out and turns out my toilet is just fine. I have roots in my line. I tried to call Marlin and have them refund my $90, but they stated that Steven tells everyone that calls that it is $89.95 to come out and look for the service charge. Except I have a problem with that. Steven didn't tell me that. For that price, I would have gone with another company. In fact, I did after the Marlin plumber couldn't even take the time to properly diagnose my issue. It was $69 to come out and the plumber took the time necessary to thoroughly assess the repair.
Bottom line - In my opinion, Marlin does not care about you or your plumbing issues...only getting their $89.95 and whatever other cash they can get you to cough up. I mean really? $500 for a toilet?!?

Very disappointed with them. I purchased a brand new AC from Marlin a few years ago. With temps over 107, I am sitting in heat. Every single year, since purchasing the new unit, something has gone wrong. Many times the repair was "not covered under warranty." Although I didn't want a citrus tree, something smells like a lemon.

Who wants to bet that management won't respond to this comment?! Only compliments acknowledged, hmmm...

This was my first time working with Marlin A/C services. They were on time, clean, professional, thorough, and in general pleasant people to work with. I would recommend them to anyone. thanks again Marlin!

Sent on behalf of Fran Mcnichols......I have been a customer for many years. I have had Robert serrvice my air conditioning on a schedule, he delivers outstanding customer service. He is prompt knowledgeable and professional. He always explains what the plan is for checking my air condition. He is pleasant and respectable to me. I could not ask for a better service person from your company. I am so very pleased with him being assigned to me and I always hope he is my air conditioning man. Thank you Marlin for having an outstanding employe.

I just had my A/C unit serviced by Robert last week and I have to say it was THE BEST experience I've EVER had dealing with any service repair or maintenance call. Not only did he show up at the very beginning of the time requested...he even made a call to let me know when he was on his way. He took the time to explain to me what was causing the problem and specifically what he was doing the correct all the issues. Given I'm not a professional A/C guy, I really appreciated him explaining all the work that needed to be done to me in plain English too. He didn't make me feel stupid or intimidated to ask questions so I understood exactly what I was paying for and why the work needed to be done in the first place. I'm an AZ native so trust me when I say I've had plenty of dealings with A/C companies and techs in the past and nobody compared to the level of service and the UNBELIEVABLE results that I got from Robert and Marlin Services. I'd recommend him and Marlin to anyone who wants the job done right and at a reasonable price. It's hard to believe, but thanks to Robert, I'm actually cold in Phoenix in the middle of May!!!!