APEX HEATING & AIR LLC

I tried to use them with my home warranty company and I got a text saying that someone was going to come between 12am - 5pm but I never received any updated appointment text or if/when they were coming. AC is still not running and just trying to get help. I tried calling several times but it either did not pick up or it went to the recording saying they were closed even though it was well between the stated business hours. Not sure if this is the normal operating standards but I am hesitant to trust a company based on this lack of interaction with customers. I doubt anyone will see this.

B

Louis at APEX was the best. He came in to evaluate our needs for a remodel and gave us certain options based upon our budget. He met all of our deadlines and exceeded all of our expectations. I can't recommend his company enough. Beyond all that, Louis is a wonderful person and you cannot go wrong in selecting his business as your go-to HVAC service provider.

Very professional .Quick response I have nothing but great things to say about this company !
I will be referring anyone I know to Apex.
100% satisfied!!!

Was assigned APEX through my home warranty on June 15th, 2021. Technician was on site withing two days and had to order parts. Today is August 4th, 2021 and A/C is NOT fixed. Called home warranty and APEX and they kept throwing the ball at each other. Finally called my home warranty to cancel my policy and they tried contacting APEX, APEX told them that I canceled the service (which is a lie, I have phone records) Been without A/C for almost two months in AZ at temps over 110 degrees.

I am beyond frustrated and upset! It’s been 117 degrees the last week and our AC went out last Wednesday so I put in a request for service through our home warranty AHS! They assigned this company and I called them the next day and they were not able to send anyone out until Sunday between 8am-2pm in the mean time my family of 6 are all sleeping in 1 room with a small portable AC waiting and Sunday came and no call and nobody showed up and of course the office is closed so you can’t get ahold of anyone so I called AHS let them know the situation and they told me either them or the AC company will be calling me that day. No one called so I called Apex Monday at 8am when they opened and they said idk what happened the orders here but it didn’t dispatch we’re so sorry we will have someone come out today between 1pm-5pm and you’ll get a call from the technician. So I waited again and knowing they close at 5 pm I started getting nervous around 3pm and still no call I decided to call the office to just check in and it said the office is closed and there was no ability to leave a message! I waited until 5pm giving them the benefit of the doubt but 5pm rolled around and nothing. I again called AHS who I spent 3 hours on the phone with getting no where! They said they have to wait for the AC company to respond and tell them why they didn’t come out! So in the meantime they are leaving my family to die in the AZ summer heat with no AC and we can’t even get the warranty company to get us a hotel room! I am super disappointed in this AC company!

Louis and his team are awesome. Prompt, courteous and very knowledgeable. They know what they are doing and do not over sell.

No need to explain actually because we've been on the phone multiple times If I was able to post the recordings of the phone calls I would have but the recordings are there I would definitely appreciate it if you would stop calling my phone though

Hands down THE BEST customer service! I would highly recommend this company to anyone who needs to have AC/Heating work done!

Great company fixed my AC within a few hours!

In two words they are very knowledgable and professional who have been servicing the valley for years