Norris Air

Norris Air came to our park model in Queen Valley to check our ac unit they put in on 2014. They would not honor the warranty because we are not the original owners who bought the unit. The tech put more freon in our unit for 600 dollars. He said we needed a new unit. We left t own for the summer. When we got back in October the unit was not working. We had more freon put in by someone
else. Just had another check done by another company this last
Wednesday
said or warranty on the unit is good until 2024 and they would honor it. We will never call Norris again!

I had Norris Air service my a/c and was very pleased with the service. I especially found their tech, Darien, to be very knowledgeable. He explained things clearly and showed me two damaged parts that he was able to replace. I will definitely use them again.

In January 2023 I called Norris Air to check my heater as I was not getting any heat in my home only cold air coming out of vents. The tech told me the pipes were frozen as we have had some cold mornings in Mesa Arizona. About a month later I called again with the same problem since it had warmed up a little but I would have to pay another $99.00. I waited and today I called again March 28, 2023 and again ask to come check the same problem but they would charge me another $99.00. I am 80 years old and live on a fix income and since January Norris Air will not come to my home to check the problem. The person at Norris Air told me there must be another problem we’ll if that was the case then why did not the tech find it the first time. I think she told me that because she wanted me to think that it was another problem well that did not make sense. I am going to call another company and see if there diagnoses is the same. This company does not honor there customers and charging customers over and over for the same problem. Think twice before committing services to Norris Air in Mesa, Arizona.
I am very satisfied with the results from Norris Air.

I took advantage of a coupon in a Norris Air flyer for an Air Conditioner Check-up. I purchased a home with a 17 year old a/c unit.
The Technician checked the entire system, clearly pointing out where the system was worn out, explained that the unit and parts are outdated and recommended replacement.
The Technician wrote a detailed quote.
I elected to follow the Technician’s direction and was able to schedule replacement within two days of the Check-up.
Two Technicians showed-up at my house a half hour early at 8:30am. They installed the unit, upgraded the ductwork, installed a new thermostat, “educated” me the best they could, and I was “chilling” before Noon.
Everyone who I spoke with at Norris Air and the Technicians are friendly, knowledgeable and helpful.
And the future follow-up that comes with the deal is MOST impressive.
A pleasant experience.

Excellent Service!!!
Dan was very professional, showed me issues and gave me options. Smooth transaction. Extremely pleased with the fast response time for service call... within an hour!!! That's almost unheard of!

Norris Air did a excellent job. The technician Angel did and excellent job. Was very friendly and was very knowledgeable. I would recommend him (Angel) and Norris Air. Excellent Service.

About 2 months ago our AC went out of a Friday evening (113 that weekend), but I was able to get a call to Norris Air prior to their closing. The sent a tech out the next morning and after troubleshooting, the AC was kaput (it was 20 years old).
They were able to get an AC and get it installed early Tuesday morning. The techs were nice, informed and worked quickly. However, they didn't do a great job of cleaning up and putting patio furniture back where they found it. I really shouldn't complain, they were a little rushed to get to the next job, kind of squeezed me in. I only mention it because you may want to make a point of asking them to put everything back and remove all of their trash.
It's been working great and definitely quieter than my 2 neighbors. It also seem pretty energy efficient.
Although I wasn't in a position to compare pricing, the fact they came out quickly, did a great job, and installed was appears to be a great AC, is why I gave them 5 Stars.

We like Norris Air and have used them for the past 18 years on multiple homes. The service has always been fair, prompt and friendly. Our usual serviceman Dan provides us exceptional service. However, our prior home did challenge their Service Policy. We needed some adjustments to the ductwork under the Manufactured Home. After the service, we felt it still wasnt delivering adequate cooling to all rooms in the house. They stepped up and sent two men out to make some adjustments and didnt charge us. They stood behind their work, and thats why we continue to use Norris. I read some past reviews about them being high-priced... but I believe with Arizona Contractors... you get what you pay for. My neighbor just had Norris replace their A/C system per my recommendation and was very satisfied with their work crew and speedy installation. Cheers, Bruce and Kathy Ames

Norris installed a new AC and the installers were very professional and did an excellent job. Expensive but quality work. However, Norris advertised a free ecobee thermostat with installation in June and after we called they delivered and installed it for free.

Service is great. Angel was courteous and was done servicing our unit in good time.