Norris Air

Norris has been the best A/C install experience we have ever had. The team (Angel, Victor, and Kevin) did an amazing job - took their time to get all details right (install of 2 new 14 seer units, rework ducts, ecobee thermostats) and answered all questions I had. They were prompt and showed up on time each day. They cleaned up after and were knowledgeable, friendly, and courteous - a real pleasure to work with. Their crew leader Ray made sure things were progressing nicely. The GM Cory and owner Paula showed up to check up on things too. Amazing team and the quality/craftsmanship/attention to detail was fantastic. I really do recommend Norris. A/C units need to be installed right, by people that know what they are doing. This is the company to choose - fantastic work, thank you!

My mother and grandmother have used Norris air for years without a problem. Unfortunately I haven’t had the same experience. My husband and I purchased a new AC and heating unit from them 2 years ago and they installed it incorrectly. They had to come out 3 times in the weeks following the install because unit leaked out all of its Freon and it was pouring water from the side of the hour and it took multiple visits for them to fix these issues. (Also, this unit was supposed to be more efficient than the 10 year old unit I had prior but our electric bill I. The summer is the same if not a little higher than before) when winter hit the heating unit they installed didn’t work. (They did admit to me that the unit was originally installed incorrectly) Now today I woke up at 8:30am and no cold air again... it looks like another from leak... I am having to pay 89 dollars each time they come out to fix an issue that was caused by incorrect installation..

As of October 2021 my unit which has received regular maintenance since purchased and installed in May 2018 through Norris now needs to be replaced. We paid Norris almost 10k and 3 1/2 years later are needing an entirely new unit. Norris also wanted $1650 dollars to fill my unit with Freon after it leaked due to a burst outdoor coil. My unit only hold 7.5 pounds of Freon. So they would have been charging me $220 per pound for the Freon. The going rate for Freon refill where I live is $90-$120 per pound on a recharge after checking with multiple contractors.

I received 2 second opinions and received confirmation that my unit was improperly installed by Norris and led to my units failure after only 3 1/2 years. I have had issues with this unit since the 1st month it was installed and Norris repeatedly minimized the issues and never corrected the bad install. Please save yourself a lot of stress and money and go with someone other than Norris Air. We basically flushed 10k down the toilet that we could have really used and even with the parts and labor warranty we have had to spend a ton of money on service calls with them and repairs since may 2018.

Norris Air was the business of choice recommended to us by the woman we bought the home from. We've been customers since 2024 and since have had work done on the old AC, purchased a new AC, and of course a summer check up. Recently signed up for their yearly special of a checkup and also a cleaning. Service people have always been polite, explain what they are doing and offered advice. Office people are courteous, willing to help and most of all. patient. Thanks Norris

New AC installed in 2015 through Norris Air with a 10 year extended parts and labor warranty. Call Norris Air they say that when the warranty is transferred it drops to a 5 yr warranty even though it doesn’t say that anywhere in the paperwork. They tell me to contact Johnson Controls. Johnson Controls says no it’s still a 10 yr warranty but they don’t show that it’s transferred like Norris Air. So between the two company’s they have admitted to the warranty being 10 years even if transferred and that’s it’s been transferred but are each using a different excuse to not honor the warranty. So just shady business practices IMO

We had Norris Air install a garage duct-less system, 19 Seer unit. The guys were terrific, a super hot day, they arrived with everything and did a detailed job on this installation. I highly recommend them and this type of system for our insulated garage. We can now use the garage in the summer, and operate the air efficiently with our solar system power.

They didnt stock the part I needed but were helpful to send me to where I could get it. And that worked for me. Accomadating and friendly staff.

Very honest amd knowledgeable. Great work and fast. Loved the service.

Best company all around, local buisness with great customer service, friendly. I have referred my neighbors to Norris Air because they know how to care of their customers

Norris Air takes good care of their customers and my local technicians Dan and Darien are very competent in what they do.

Your company is a big rip off tried charging 8200 an said the ac unit needed all this stuff when I got another co who had it running in no time for 700. an 20 less for a service call. No thank you big money rip off.