Chas Roberts A/C & Duct

Installed our HVAC in 2016. It has had a leak 3 times due to a terrible install. They used an aluminum line set to a copper unit. The metals react and corrode causing a leak in the same spot every 2 years.Our entire neighborhood has the same issue and Chas Roberts is doing nothing to fix the issue.

They made a very big error on the install of my AC unit when home was built. They placed a union fitting inside my outside home wall.

We got back from a weekend trip to find our AC was completely dead. Called about 1130 PM to request a scheduler to call in the morning. At 617 the next day a a scheduling called and got us an appointment that day. Craig came out and totally took care of us and we're back up and running. A really good experience and will happily give our business back to them in the future.

My man Tom! He was like the Batman of A/C's! Taught me everything I needed to know about my specific unit in under 10 minutes. After paying other companies crazy amounts for a simple fuse change, because they didn't find what was blowing the fuse. Tom was able to narrow down and diagnose the most likely issue in his mind, and it turned out to be just that! Albeit my experience with the office personnel no where near matched my experience with the manager and lead tech, I will still give 5 star

Brand new build lived in the house for two years and there has been no problems with heating and cooling. So no need to do anything and look at anything then all of a sudden thermostat his dead and nothing working. I go up to trouble shoot an in the air handler is a 3 Amp fuse that chase Robert's put in. A tech from chase Robert's comes out says he pull on the thermostat wires that went to the ac unit because sometimes they get pinch and instead of putting a 3 Amp fuse back he put a 5 Amp fuse. This is a little suspicious in my book. And the charged me 85 dollars why did they not put a 5 Amp fuse in the first place and if the wires get pinch why don't they do the do diligence to pull back on the wire to relieve pressure. Are they doing this to get an extra service fee that take 5 min to repair. Or is their repairman just that lazy to do the job right make it work with a 3 Amp fuse

I had a problem with my furnace and called Charles Roberts to have it repaired. This was on a Friday pm. I was expecting to have to wait till the next week, with Christmas on Tuesday I could be stuck for a week or more. Instead, the dispatch lady assured me that a technician would be here yet tonight. Clayton arrived at 6:30 pm, as promised. He diagnosed the problem in 5 minutes, or less, and fixed it within an hour. I cannot say enough good things about this company. They are great, and I really appreciate the service they gave me, as I live in Sahuarita, probably 50 miles or so from their headquarters. Great outfit with competent and caring employees.

I just wanted to give a shout-out to Kasey!
He was awesome, professional, on time as well as knowledgeable. I was a little reluctant once our builders explained that this was the company that were scheduled for our repairs only after reading the reviews. I’m so glad that we experienced excellence. Ask for Kasey!

We had two technicians come to our home to deal with a very difficult issue we were having with our air conditioner. They tried several different things to fix our issue and didn't stop until we were completely satisfied. They stayed on the job site until 9:00 pm!! They were polite and professional throughout the entire experience and left the job completely clean the way they found it. I honestly can't say enough nice things about our experience!! Would highly recommend this company and their staff!

Our Evap cooler was not working this spring blowing hot air and pouring water off the roof. The customer service was great, friendly, quick response time With reasonable prices. The technician was amazing and it works better than it ever has. It’s been 100+ and we have not had to use the ac due to the repairs! We would highly recommend Chas Roberts to anyone and everyone!

A/C unit not cooling. Called Monday at 3am and was told to make service appointment. Understandably there was a wait, soonest “emergency” appt was Wednesday 7pm to midnight. Have both a baby and two dogs at home. Checked into a hotel but husband waited for them to show up. Quarter to midnight called to check status as no update. Assisted by service line and advised they would have tech call. Ok they probably got held up.... two hours later still no call. Called again, told same thing. Still nothing. This is totally unprofessional. This was not a last minute appointment and no notice at all it is ridiculous. Any sort of update would be nice especially having to wait inside a hot house this whole time. Now we have to pay an additional night in a hotel and take off more time from work. Still with no update or knowledge of when or where the service repair person is. Save your time with this TERRIBLE service and lack of concern from this company.