Chas Roberts A/C & Duct

A/c went out yesterday morning. Called to schedule appointment for today after 4pm... when 5 rolled around I called back to ask when I would see someone and they said I never called. So much for there "24/7" service there website claims. I would think as a 12 year customer I'd be treated better than this but I guess not. I think I'm entitled to some kind of compensation for my trouble as I signed a 7 year free parts and warranty yet when I actually need it your nowhere to be found. I'd appreciate a manager getting back to me ASAP. Thanks

My BRAND NEW home is only 10 months old. Today the air handler failed and was told it could take up to 7hrs for a tech to arrive. My wife has asthma and it's 111 degrees in Buckeye, AZ. If she ends up in the hospital, a lawyer WILL be called.

Update: Our tech DROSS showed up and fixed our unit. He was very friendly and professional. He explained what he was doing every step of the way. This guy needs a raise!

If I could leave less than a star I would. They are a horrible company that we are forced to work with due to contract with our home builder. They undersized our ac unit for the square footage, we have Sever hot spots in our home that they won’t resolve. Every time a technician has been to our house they are sloppy, rude, leave a huge mess of insulation in our closet and all over our clothes. I’m a simple plastic drop cloth could have fixed the issue of insulation on clothes. I wouldn’t recommend these guys to my worst enemy. They are that bad.

Had a problem with ac yesterday late in the day. Called Chas Roberts company...still waiting for a call back!!! So after waiting for a while with no call back from them...I called Parker & Son's they got a great guy out here around 12:30 or so in the night...all fixed in about an hour. The repair man was super. Durning the wait time I took the time to read the reviews of both places if I'd have done that first I'd have never call Chas Roberts not very good reviews. Parker & Son's had much better reviews. Then to make it even better just got a call from Parker to see if everything was handled ok. Wonder if C.Roberts is ever going to call back???

If I could I would give them a 0 I would
I seriously so done with this company, this guy came and just left. he said he didn’t want to do our call and said to get someone else.
seriously why put locks on our A/C if you don’t want to come out and help us when I can go somewhere else!
this is my home, my A/C not yours !!
This company is a SCAM!!! Don’t go to them they put locks on your A/C so you can only call them, and they don’t know how to do their job!

They were quick in sending a tech and efficient in making their diagnosis and repair.

The only reason what this company is getting one star is because google is making me put a star they deserve absolutely 0 stars! They came out to my house about 4 months ago to service my AC unit and now it is not working so I call them back and the lady that answered is the most rude lady I have ever dealt with! I will never use them again! Chas Roberts is by far the worst!!!! Never use them!!!

Thumbs up to Mark he was very professional and knowledgeable

Tanner was the tech that services are home a couple days. Great service, I was worried due to poor reviews but was pleasantly surprise. A good tech goes a long way.

Christian came out to repair our ac unit. His professional demeanor, very pleasant. My family will continue to do business with Chas Roberts.