Howard's Ace

One of the clerk women messed up my payment three times in a row. And then none of them know why money disappeared out of my account but I still wasn't able to purchase my products. And then the next day I got fraud protection calling me about someone trying to use my card to buy some stupid clothing, never had any fraud problems until the day after the girl at Ace hardware supposedly screwed up ringing me up three times in a row. Stay wary about this location especially if there's A young woman behind the counter trust no one.

Went in to buy a Dewalt blower looked around for assistance after finding no one to help I had to go ask the cashier to call for help to get the blower off the top shelf. I waited a few minutes for guy to get up to front to help. I repeatedly showed the guy the blower I wanted and I joked "too bad I'm not 2 inches taller I could of just grabbed it myself" that is when he said that's why we keep them so high to keep people like you from getting them. I then told him "well you can keep it then.". I went to home depot picked one up off shelf, payed for it and walked out without being accused of being a thief
I worked for ace for 4 and 1/2 years would have been fired if I treated customer like that

Loved the personal help. They didn't have what I was looking for. Their website was jacked. It said I didn't have permission to view the page.

Employees treat you like a criminal. Followed to the register for $20 in Dremel bits. Won’t be shopping at this location any longer.

Good spot to go for the random item the big box store might not have. They will

Love this place the staff is super helpful but not pushy.and their selection of materials is great and so are the prices

The store is clean and well organized, they even have a very small outdoor garden section! However the customer service isn't quite up to par with other Ace hardware stores I've been to. I believe this is partly because of the newer staff, so I believe that aspect will improve! I was tempted to turn in an application seeing the help wanted signs as I'm looking for a part time job. However the uniform shirts are not wearer friendly! White button ups in a thicker material 😳 not only unflattering but hot, restricting, and white is never a good color for work! I'll probably apply to a different store... first time I've seen this hideous uniforms.

Liked how kind the guy was to me.(I forgot ask for his name) Understandable and friendly. I LIKE YOUR GUYS

I worked here for quite awhile and don’t get me wrong I loved my coworkers and the regulars that I would see multiple times a week. However I have never been treated this poorly at a job one day I was running cashier and the owner (Howard) came in and he was in the back by the key counter and he knocked over the giant key isle and personally called me from my position to come and clean up his mess and when I questioned why he could’ve have had one of the young guys working on the floor do it he said a misogynist comment to me and I was 16 at the time. The manager Scotty (tall, bald, and scary) everyone that has ever been employed by Scotty did not like him he was hateful towards the girls and a rude horrible person. Seeing as I left this job for obvious reasons I see the problems have gotten worse.

A special thank you to Terry! Customer service is pristine and I will surely be back with the family as a business owner I can truly say I thoroughly enjoyed conversing with him and he answered every single question with due diligence!