Degree Air Conditioning & Heating LLC

DO NOT USE THIS COMPANY FOR HOMEBUYER WARRANTEE ISSUES.
When the tecnition came out he claimed the AC unit wasn't working because of maintenance issues and wanted to buy a new unit, $5 - 7k. I asked they completely check out the unit and let me know if anything would be covered by the warrantee. He said he would once the unit had defrosted. 2 1/2 days an 4 calls, 1 text message later in 103 outside and 93 inside, I called another vendor to fix it. On the very next day Degree called and said they would try to contact the warrantee company to see what they would do. I told them I got the unit fixed. The voltage regulator had to be replaced and the P-Trap and pvc pipe repaired and replaced, neither of which is a maintenance issue. They just wanted the money to replace the unit.

Ryan was amazing! Most honest and genuine serve company ever! God's people!
Believe me, they will take care of you fairly and honestly. Rare quality to find today.

Thank you!
Warner T.

If you live in Mesa or the East Valley, these guys are phenomenal. Fair prices, honest recommendations, and quality work. They don't just come out and recommend a new system. If they can fix it and it makes sense to do so, they will do just that... Unlike some of these national franchise companies who just want to sell you a new system. Give them a call today!

Our air conditioning went out yesterday afternoon. Degree came out this morning and fixed the problem in less than 24 hrs! This problem was not simple. Our compressor and fan blew apart in our attic. Kudos to this company for their quick response- especially since we have young kids! Would recommend them to anyone!

They were assigned by First American Home Warranty. I called them this this past Monday to set up an appointment and the person I spoke with, I believe his name is Mark, said that he was not in the office and couldn't see any of the incoming work orders. So I asked if there was an office number that I should call instead to set up the appointment to which he replied "No, I am the office." He told me that he would call me back when he got into the office. I received a voicemail from him Tuesday afternoon and called back as soon as I was able, which was around 6pm that afternoon, and I left a voicemail with him. He called me this morning, Wednesday, around 7:45am to set up a time to come out and look at the air conditioner. He said that a tech would be out between 8am and noon. He told me that they would call when they were on their way. So I said ok and took the time off so I could be home when the tech came. Well noon came and went and I never heard anything from the tech, not even a call to say that they were running behind. So I called to check and see what was going on. The same person who I have been speaking to, Mark, answered and said that he would end up being the one to come out sometime this afternoon. I asked if there was a time estimate so that I could make sure that everything would be in order on my end (i.e picking kids up and making sure someone is home when they get here). He told me that he would be out here possibly around 4pm. So I said "Ok, 4pm?". To which his reply was, "First you need to calm down. I told you that someone would be out there to take care of work but you keep calling us and bothering us. If you keep bothering us then I will just reassign your work order to a different contractor. We have work to do and when you keep calling you are bothering us." and then he hung up on me. I don't think I have ever been yelled at over the phone for simply following up with a contractor when they didn't arrive in the time window they provided. I called the one time this afternoon to follow up as no one came during the time they said they would come. I immediately called the home warranty company and had them reassign the work order to another contractor. This company has horrible customer service and has no problem treating you like garbage. I would stay as far away from them as you can.

*Edit- I have since spoken to the owner of this business who has just as poor customer service as his technician. When I called to express my dissatisfaction he proceeded to tell me that he was taking his technicians side and how my generation is impatient (of course not knowing my age but assuming) and that if people can't handle the heat then they should not live in Arizona. Unbelievable.

I just bought a new home and the AC needed go be replaced. Bob and the crew were here the same week I closed and replaced my AC within hours. Great guys! So thankful they were here to get me taken care of so quickly. Thanks Degree!

Poor customer service.. had and ac unit replaced last year through home warranty.. the technicians did damage to my house.. never came back to fix it. And also unit was sold with out a hail guard and I wasn't giving an option to even purchase one ... didn't know that until this year when our first monsoon storm hit and noticed coils were damaged .. just called bob to find out my options and he said it's not his problem .. not eve a help to resolve the problem ... poor service

This company was chosen by my warranty company. I Spoke to Bob over the phone on Monday and confirmed an aappointment for Wednesday. Then on Tuesday I was notified that a new company was coming out instead and it would be on Friday. Why was the new company being sent out instead? Becasue the technician for Degree toldtmy warranty company that they were not able to confirm the scheduled appointment.

These guys are amazing they were out to us in no time and was able to fix the issue and cooling that night my mother is very sick and needed air conditioning otherwise we were going to be out of a lot of money having to pay for a hotel they were very courteous and also offered a free miniature AC unit in the meantime while they were fixing our home air conditioning I will always recommend them whenever I need AC repair or Heating. Thank you Ryan & Bob you guys are rockstarz

Degree air conditioning is probably one of the best companies that have ever came out. They are honest and did not charge me a bunch of money and say a lot of different things are wrong. They did exactly what they were called out to do and didn’t overcharge me. I would recommend them !!!