Residential Plumbing & Heating

We had a backup into our toilets and showers and had pipes leaking into our basement. We called at midnight, just trying to get somebody to come out and help us. Kelly answered went right to trying to diagnose the problem and giving advice, apologizing that he didn’t have anyone to send out to us that night because they all decided to take the holiday off. He spent probably an hour and a half on the phone with my husband, teaching my husband about our plumbing and how to diagnose various problems and, eventually our septic. He ended up saying he thought it was our septic, taught my husband over the phone how to check if it was the septic, and recommended we call a septic guy, when he could very easily have just sent somebody out the next day and charged us for that. He gave instructions on how to get ourselves through the emergency and the next 24 hours until somebody could get out here with a septic truck. Kelly’s advice was invaluable and we learned a lot more about plumbing and our septic than we thought we ever would! I’m praying we don’t have future plumbing emergencies but if we do, we’ll call Residential. Thanks, Kelly!

I called this company when there was a large electricity outage in my area. I have a gas fireplace that I couldn’t figure out out to turn on, but had it running last year.

My call was answered immediately, and the company was extremely professional and knowledgeable. Instead of immediately wanting to charge a service fee to come out and diagnose, he helped go through several steps to diagnose over the phone.

Once he led me though the steps, we were able to get it working! I asked if there was a way I could pay him for his time, and he declined.

This company is kind, honest, and professional. Highly recommend!

I have been calling Residencial plumbing and heating for my repairs for over 15 years. They have ALWAYS been very professional, every time. I own a house that was built in 1987 and has had many DYIers fixing or adding to the existing well, they came, saw the mess, figured it all out and ever time they came, they fixed the issue that lead to me calling. The techs are knowledgeable in what they do.
The one time I did not use them, I got a run around, over charged and the job was not done correctly.
I highly recommend using Residencial plumbing and heating for all your household plumbing, heating and well issues.
Hands down the best service I've ever got in the valley.

Do not recommend. They never showed up for my scheduled appointment to fix a leaking toilet and never called to let me know they wouldn’t be able to make it.

I understand falling behind schedule, I understand that appointments that they thought would be quick and easy might turn into nightmares that take way more time than anticipated. I also understand the roads were bad due to recent snowfall. I get that. As such, I would have been disappointed (albeit a little frustrated), but understanding if at any point that day they had just called me to tell me they would be unable to make it. But they didn’t. They never called, they just didn’t show up. All I got from the woman who answered the phone the next day was a disgusted sounding and unprofessional “those guy. Ugh. Those guys”, an insincere apology, followed by an empty promise to check their schedule for the following half day and give me a call back to let me know whether or not they could fit me in. Guess who never called??

Do NOT recommend unless you enjoy wasting your time and not being given the simple courtesy of a phone call.

Kelly and Rick were both very helpful to me regarding a frozen pipe, and then a week later regarding a boiler issue. They returned phone calls, answered all of mine and my wife's questions. They made sure we understood what was going on. They did what they said they were going to do. They took care of the problems in a prompt fashion. These guys were a breath of fresh air in a time when not everyone takes care of business and people like them. I am grateful they run their business the way they do. They should be at the top of your list to call if you have a plumbing or boiler issue in the Valley.

Called about my fire place going out, they called their worker Rick who came out in like 20 min from my call. Figured out the issue with a few tests and fixed it up for us right away. Definitely recommend this place!

Added to say, I didn’t even say it was an emergency cause it wasn’t. And he still came out that fast :)

I have had Residential come out and service multiple furnaces this past year. Rick shows up on time, does a great job keeping me informed. And fixes the problem for a reasonable fee. I will have him back in the future.

I believe in giving credit where credit is due, and therefore I want to thank Residential Plumbing and Heating for coming up here to Willow after working all day, and taking the time to thaw out our water line. This company has been around in Wasilla for a very long time, and the reason is obvious. They care about their customers, and they remember those customers when they come to do another job. Thanks again to the entire Residential Plumbing and Heating crew for all you good work. It is much appreciated!

Residential Plumbing and Heating are awesome...they've came out twice to our house and Rick is skilled and it's obvious that he knows what he's doing when it comes to Heating...they are awesome and good people, very nice and thoughtful. We will always call them if there's another issue with our furnace...thank you RPH. Frank from Palmer Ak

I called Residential for an annual servicing for my boiler. The technician was very experienced, knowledgeable and thorough. I’ll continue to use them for my future plumbing and heating needs.