Northern Tool + Equipment

Helpful staff, had what I needed, overall good experience... They matched their own online prices but would not honor one of the online promotions explaining that they were not a "participating store"... otherwise very good and I will continue to shop with them for my needs

It's very clean and organized. The staff were helpful and eager to give their assistance. The prices are average for a tool store. They do not have a large selection to choose from in each category, but what they have is reasonably priced.
I just wouldn't drive across town thinking you're are getting a great deal

Good service and knowledgeable of their inventory.

Great service, have great helpful Manger

Justin was extremely helpful with my pressure washer purchase. He was very knowledgeable about the products and everything needed to get this product set up and running. This experience was a pleasant surprise as most chains have dropped the personal help as he did. A nice experience for an old schooler like me.

Store was EXTREMELY clean and VERY Well organized. It was a true pleasure to do some shopping at Northern Tool in Mobile Alabama!

In store customer service was awesome. Website is very broken, and even worse on mobile. If I have just one item that requires shipping it forces the whole order to be shipped. I have a dedicated payment for my personal shop related purchases and now I have to use and alternative method which is inconvenient. Other than that I have no complaints. I will give five stars purely based on the customer service I was provided in store.

Tony, Manager at the Mobile, Alabama store is very helpful and truly what service is all about to the customer. I had a little mishap with an ordering situation and he took care of me! Thanks, Tony!!!!!

I have purchased some items from local store. Service was good. A word not associated with the two main box stores for tools and supplies. I will be doing more business with Northern Tool.
I hope to learn more about the company.

We have a lot of equipment with small engines, so we went twice to purchase a 13hp motor after driving 11/2 hours. They didn't have the power horse brand in stock, only the honda engine both times. Which cost twice the price as the power horse. I had to order the power horse online. I was told it could take 7-10 days to arrive at the store. So I have to go back and pick it up. I call and asked when will they have more motors in stock. I was told, it would be next spring since it's a spring item. I was very disappointed to hear that. I can go to Lowe's or Harbor freight and get the other items they have in stock. I wish they will stock more major items so we can purchase at the store. Most major items are on display and has to be ordered. They will not sell the display items. No need to build the store if we still have to order at the store and it takes the same amount of time to get it as if I ordered online or the catalog (which I got tired of getting in the mail). The customer service from the floor is great but upper management will cause the store to loose sales. There' are too many options for the consumer to choose to spend their money these days. Customer service is key. I was excited to see it being built but very disappointed that I have to order the major items. I will get the predator and other items at Harbor Freight again, buy the replacement warranty and just replace it when it fails. Although it's my opinion the small engines are better at Northern Tools, I Don't think I will be going back no time soon. Not when I can pull it off the shelf somewhere else and continue working.

Not convenient!!