Northern Tool + Equipment

WORST CUSTOMER SERVICE EXPERIENCE EVER! Noone knows where my order is after being over 2 weeks late. Customer service has hung up on me twice. They can't even connect me to a manager. 1 star is generous. They should me liable for my schedule delays. Local store employees have been rude as well.
Will NEVER by from them again.

Good selection at a fair price. Plus it's looks like trucks love it.

I bout the Northern brand 3200 psi power washer just under 2 years ago at the Northern Store on I-65 and it worked fine until I couldn't start because I could not pull the start cord. I always shut the fuel.valve and let the carburetor bowl run empty. But I still pulled the spark plug to make sure it wasn't hydro-locked and it wasn't.
It's possible that the pump was causing the issue so I took it to the store on a Tuesday morning which they confirmed was still under warranty.
A week went by and I called the repair department on the next Tuesday afternoon. The reply was he can't even look at it until the following Friday. I think 10 working days to just even begin to look at the problem is way to long even for warranty work. It's not the techs fault, it's a management issue that one guy is overworked like this and doesn't have the help he needs to reduce the turnaround time to be acceptable.
In my opinion it's a good motor but the pump has a reliability issue that is detailed in several You Tube videos and reviews and that it's cost effective to replace the pump instead of repairing.
The part number comes back with a direct replacement from Amazon delivered in 2 days.

great customer service there... love the prices..

The two stars are for the poor customer service experience. I attempted to purchase an item I viewed online but could not locate it in the store. I asked the only employee I could find and he said the item might be located in one of two locations but he wasn’t sure. He made no real attempt to help me locate the item. I had already been down every isle of the store but I went to the two locations he recommended but again could not locate the item. I went back to him and he immediately told me the item was on clearance and was sold out. I then went on-line and attempted to order the item and when ordering, it stated the item was in stock at the store. I give up - I’ll go somewhere else!!

The staff was very knowledgeable and friendly enough. Pick this place for specialized service and advice you can't get at the big stores.

Gary G. Was. Very helpful this is my first visit
I was impressed the store clean all employees they were helpful good store I will shop here again.

The employees are really nice, but they don't have a lot of stuff. I try to come here because it's close to home. Often times they don't have when I'm looking for so I end up having to waste more time going to Harbor Freight. A quick tool run turns into a long one. I expexted yall to have corner/detail sanding pads. Very common. Not the first common thing to have not been stocked.

I'm a new customer and hope it goes well. The customer service department was polite, informative, and helpful. Will use them again and recommend them.

Online purchases are always quick and easy. Product quality has always been 1st class for every purchase I've made. I will be back!