Our home warranty company sent Pro Tech to look at our AC. They were able to come the next day and came on time. Cameron was extremely helpful and kind. He gave his honest opinion and walked us through the issues. Grateful to work with them and would use Pro Tech again!
I had an extremely rough time with my home warranty trying to get a company out for one of my furnaces and then the other furnace went down as well. I called Pro Tech Mechanical and Ed answered the phone. Not only was he extremely empathetic, but he was also very knowledgeable about what was happening at both of the properties when I described the issues. While it was toward the end of the day, we decided to tackle one of them. Ed arrived at the house with Cameron. Both were very professional and knowledgeable. They were able to quickly fix the issue and told me my options for a more permanent fix. None of the other companies told me that I would continue to have the issue if I didn't get a new thermostat (or the larger fix of upgrading the furnace, will I'll definitely do in the near future). My tenant had been using a space heater and I had been freezing for a couple of days (winter in February in Wisconsin) so I really appreciated the quick response, the empathy, and just being informed about how not to have this happen again (it happened once before and I thought the issue had been fixed). Also appreciated Cameron walking me through the next steps at the end of the appointment. Thank you Cameron and Ed, I highly recommend them and Pro Tech Mechanical's services to everyone.
Cameron was very professional and knowledgeable on HVAC in general. Not only did he fix the problem that I had, he was kind enough to share with me preventative methods on taking care of my AC unit.
Pro Tech Mechanical was prompt to schedule the service call and send the technician next day. Cameron was very knowledgeable and inspected both furnace and AC and gave me details about the issues and what's the solution. He didn't rush and took time to make sure all the details are captured. I would definitly recommend them for any HVAC services.
Although referred by our home warranty company their service tech, Cameron C., with his knowledge of systems and superb customer service secured a new customer today. Just have to be sure to brush away any spiders - don’t blame him.
Ed and Cameron came were super professional. There has been a long standing issue regarding the furnace but no one had taken care of it up to this point. They came in and could immediately see that there were obvious problems to the furnace. After checking out the furnace in every way possible, it was told to me that carbon monoxide has been seeping into the house, which at an earlier time, I was told that that problem had been resolved. Imagine my shock to find out differently. Now the proper repairs will happen due to their professional experience and knowledge. I would recommend Ed and Cameron to do work for you too! They are top notch!
Cameron was great , he helped fix my furnace after a day of no heat . Very professional nice guy got the job done very quickly was in and out . Explain to me what was wrong very knowledgeable! Heat now works great!. Was very pleased with this company’s work and technician work ty
Camron worked hard and long to ensure our ac was working properly before he left. He understood it has been problematic and did his best to ensure it would not let us down again!
Technician Cameron was very professional, efficient, and knowledgeable. He got to work right away and explained everything thoroughly in a way that I understood. I would highly recommend Cameron at Pro-Tech Mechanical.
Ed and Cam were true professionals that talked me through my options and what they were doing. They were timely, knowledgeable, and got the job done well!
Cassandra Ortega
Our home warranty company sent Pro Tech to look at our AC. They were able to come the next day and came on time. Cameron was extremely helpful and kind. He gave his honest opinion and walked us through the issues. Grateful to work with them and would use Pro Tech again!
Alexandria Monroe
I had an extremely rough time with my home warranty trying to get a company out for one of my furnaces and then the other furnace went down as well. I called Pro Tech Mechanical and Ed answered the phone. Not only was he extremely empathetic, but he was also very knowledgeable about what was happening at both of the properties when I described the issues. While it was toward the end of the day, we decided to tackle one of them. Ed arrived at the house with Cameron. Both were very professional and knowledgeable. They were able to quickly fix the issue and told me my options for a more permanent fix. None of the other companies told me that I would continue to have the issue if I didn't get a new thermostat (or the larger fix of upgrading the furnace, will I'll definitely do in the near future). My tenant had been using a space heater and I had been freezing for a couple of days (winter in February in Wisconsin) so I really appreciated the quick response, the empathy, and just being informed about how not to have this happen again (it happened once before and I thought the issue had been fixed). Also appreciated Cameron walking me through the next steps at the end of the appointment. Thank you Cameron and Ed, I highly recommend them and Pro Tech Mechanical's services to everyone.
Al Haywood
Cameron was very professional and knowledgeable on HVAC in general. Not only did he fix the problem that I had, he was kind enough to share with me preventative methods on taking care of my AC unit.
Manish Gupta
Pro Tech Mechanical was prompt to schedule the service call and send the technician next day. Cameron was very knowledgeable and inspected both furnace and AC and gave me details about the issues and what's the solution. He didn't rush and took time to make sure all the details are captured. I would definitly recommend them for any HVAC services.
Matthew W.
Although referred by our home warranty company their service tech, Cameron C., with his knowledge of systems and superb customer service secured a new customer today. Just have to be sure to brush away any spiders - don’t blame him.
Carletta Knox Seymour
Ed and Cameron came were super professional. There has been a long standing issue regarding the furnace but no one had taken care of it up to this point. They came in and could immediately see that there were obvious problems to the furnace. After checking out the furnace in every way possible, it was told to me that carbon monoxide has been seeping into the house, which at an earlier time, I was told that that problem had been resolved. Imagine my shock to find out differently. Now the proper repairs will happen due to their professional experience and knowledge. I would recommend Ed and Cameron to do work for you too! They are top notch!
Symphony Hailey
Cameron was great , he helped fix my furnace after a day of no heat . Very professional nice guy got the job done very quickly was in and out . Explain to me what was wrong very knowledgeable! Heat now works great!. Was very pleased with this company’s work and technician work ty
Michael Kelly
Camron worked hard and long to ensure our ac was working properly before he left. He understood it has been problematic and did his best to ensure it would not let us down again!
Samantha Montie
Technician Cameron was very professional, efficient, and knowledgeable. He got to work right away and explained everything thoroughly in a way that I understood. I would highly recommend Cameron at Pro-Tech Mechanical.
Alexandra Dewey
Ed and Cam were true professionals that talked me through my options and what they were doing. They were timely, knowledgeable, and got the job done well!