Harker Heating & Cooling

Service was great. Repair man was professional, and explained the repair and parts needed. Will use Harker again.

Had Harker out for a quote on replacement of a furnace and A/C unit. They gave me an easy to understand and also reasonably priced quote. Went ahead and hired them for the job. They showed up on time and installed the appliances in a friendly and professional manner. They even went ahead and installed my new Google Nest for me at no extra cost. They did a great job on the install and follow up.

Update
Harker did reach out after my review and offered to make things right as their response noted. I still can't say I feel 5 stars about things, but I'll give them a few stars back for reaching out and responding.

==Original Review==
I had my furnace serviced in the fall of 2021 and had specifically requested to have an estimate to replace my current control board so that I could install a "smart" thermostat. The technician who serviced my furnace was clearly very green, which would have been fine except that he was not sufficiently experienced to assess my request and give me an estimate. He phoned a friend for help, and I ended up with a rough estimate that was in my opinion pretty wildly high (close to as much as replacing the entire furnace and AC unit at my last home).

I was disappointed after my fall tune up, but hey, no harm no foul, but I find it necessary to write this review now that it is summer. The summer temperatures have come and I found my that my AC was not working even though it is only a few years old and was working perfectly fine last year. Rather than call Harker after hours for I'm sure what would have been a guaranteed minimum service fee and likely significant wait because of volume, I consulted a friend from out of town. What I found was that said technician had left the wires for the AC disconnected in the furnace which is just entirely unacceptable.

They came same day when called, within a couple hours with a quote less than two competitors when our AC went out and installed the new unit the next day - starting a little earlier than the 2 hour start time window even! The new unit has made our house cool again for our 3 dogs. We would recommend Harker as not only were they great this time in replacing our 18 yr old AC unit, they were similarly responsive, cost effective, and professional replacing our furnace this past winter.

I was shocked to get my bill (the work was done during regular business hours) to find out that the charge was $175/hour. Just a week prior, we had work done on another boiler (same brand) that was $120/hour, but I had used Harker in the past on this building, so I wanted to use them again. Never again.

For all the reasons stated in our previous review about Harker HVAC services, when it came time to fix our hot water heater, we called Harker. We could smell gas. We had it looked at by another company. They tested it and said it was OK and just an odor associated with air coming down the vent past the burner. Then a week later the gas detector on our combination carbon monoxide and gas detector started beeping at 3AM. Good thing we had one. We called Harker. Their tech found a leak and replaced the valve. As usual, on time, on budget, clean, organized, very personable, knew what he was doing, great guy to work with. So was Harker's front end office person who arranged for a replacement valve under warranty from the hot water heater manufacturer. Same experience as before. If you want it done right by people who care about doing it right, call Harker.

SEE PREVIOUS REVIEW BELOW

Doug and Margie King
Mount Horeb

Harker Heating And Cooling is the best HVAC contractor we have ever worked with in 40 years. Their web site proudly says they are an “honest company with Midwestern values.” That is absolutely true. Their representative provided in-depth advice, answered our questions. and returned our messages. Their techs were knowledgeable, professional, careful, and friendly. They were on time, on call, and on budget. The service they provided for us over the years could not be better. So when the time finally came to replace our old furnace and A/C we selected them. Unfortunately, they encountered many unexpected problems installing our new equipment. Many more than they had anticipated for the job. But their representative pledged to address every one of them no matter how hard it was for them or how much of their time it took. And that is exactly what they did. No quibbling and no questions. They got the job done right. If you want an honest family contractor who stands behind what they do, and lives by those Midwestern values, then this is the company to hire. You will be glad you did.

Doug and Margie King
Mount Horeb, Wisconsin

The Technician was very knowledgeable and pleasant. He was able to explain the various impacts of cleaning and checking on the parts involved. I asked him for options on future purchases of a replacement furnace and he had multiple options with pros and cons.

I had Harker come out to do a heating system checkup and check on a wiring issue for a new thermostat. The technician was on time, did what I asked him to do, and explained what he had done when he finished. I would definitely call Harker in the future for my HVAC needs.

I got estimates from 3 different companies to purchase new furnace and air conditioning. Harker was the ONLY one that sat down with me to review the options, answer questions and review product review for their various options. I was able to purchase 2-stage units for less than the single stage units of the competitors! And I'll be damned if they weren't able to perform the installations the very next day! Very friendly and knowledgeable service staff. Work was completed in less than 8 hours.
I have consistently used Harker for several years and never been disappointed.

Our A/C quit cooling on s Saturday afternoon and they called back within 10 minutes if our initial request for service. A technician was at our house less than 30 minutes later. He quickly diagnosed the immediate problem and repaired it restoring our A/C. He was extremely professional and efficient; we could not have had a better experience.