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All Comfort Services Reviews - 100

4.6
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
anitalpeters

We have used All Comfort for multiple jobs through our remodeling process. Whether it was a total kitchen remodel, turning a linen closet into a small laundry or completing a simple electrical installation, their professionalism and skill set is outstanding. Friendly guys who know their stuff, show up and complete it on time! For electrical and plumbing, All Comfort will always be my first recommendation! Updated on 1/21/2023: We started a big master bath/master closet/guest bath remodel in September and AC has been involved every step of the way! The professionalism, knowledge and skill set are outstanding. Electrical, plumbing and HVAC have all been involved in this project and even though I have served as the GC, they have also helped to coordinate the work and even share some small spaces when needed. These guys are incredible, the service is impeccable and I continue to recommend their services!

Steve Johnson

We had used All Comfort a couple of years ago to upgrade/replace or heating and air-conditioning and been very happy with the service. Over the weekend our water heater died. Not viewing it as an emergency we requested a plumber come out and give us a quote. I was Ok with the $129 service fee and the plumber arrived ahead of schedule. He looked up the estimated replacement and placed it at $4600. We were given no options of model and when I asked about hourly costs was told they do not do hourly work. I have no idea how mush they were charging for labor and the water heater but i just got a replacement scheduled with Home Depot for $2700. I can appreciate that a business will mark up the cost of parts and since I wasn't provided with options I have no idea how much the water heater itself was but $1900 difference seems excessive for a job requiring a couple of hour of work (two water lines, one gas line, and a vent line all existing so easily modifiable by a plumber). It would be helpful to offer a rough estimate without an onsite plumber. You can always bill for out of scope costs but it is extremely fustrating to have someone stop by at the cost of $129 look at the project which had already been spelled out and provide an estimate that is way out of line for the work. Thank you for your response. You need to be upfront with your service costs or at least estimated costs. If you have a set cost why do you require someone to come out and look and charge for an estimate? I looked up the 75 gallon heater mentioned and it runs $2600. That still means $2000 for a couple of hours of work. Sorry. As far as I am concerned your business is more interested in milking your customers than in providing the quality service needed. Anyone reading this shop around. You are sure to find a business that will provide you with all the promised bells and whistles for a much better price. Thankfully I can afford the $129 dollar lesson. I feel bad for those who are taken in.

Xin

I noticed water on bathroom floor and leaking on basement ceiling and called All Comfort Services. Pat and Jaron came to the house the next morning to help. They are a great team, very professional, thoughtful, and thorough, and most of all they did a fantastic job fixing the problem. Pat's first thought was leak from the toilet and they were considering pulling the toilet out to look for leak. Then Pat quickly noticed something else which helped to pinpoint the problem. They fixed it without the need to take the toilet out. They were careful and thoughtful to make the right and necessary fix to prevent potential future failure of connectors, valves, etc. They clearly explained their thought process to me, which made a lot of sense. They checked multiple times to make sure there was no more leak in the bathroom nor on basement ceiling. They were also considerate to check water pressure to make sure it was not too high and made sure there was no other leak of water valves of bathroom sink. Because I was very satisfied with their work, after they fixed the toilet problem, I asked whether I can have them come back to fix a kitchen sink garbage disposal issue that I have had for a while. And it ended up with Pat and Jaron fixing the problem in 20 minutes, and saved me dispatching fee to have them come back at a different time. Overall, Pat and Jaron are excellent and kind. It was a pleasure working with them. Thank you!

Anthony Petritz

David Hess was great. On time, knowledgeable, professional. Fixed our problem quickly.

Robert Kowalke

I was really pleased with their service. ACS texted reminder the day before the service and at about 20 Min before the technician arrived. Their Technician, Dave, took pictures of everything he inspected on his tablet and went over the results with me. Very thorough.

Byron Brown

Haven’t decided if we will replace our AC unit yet but Billy was great!

Mary Lannoye

Technician was fine. My complaint is with company. Only one full winter season with hi-end Lennox furnace. At installation I should have been told EXACTLY what filter to use and WHY. I used same size but filtering level was too much. As a consumer, I would not be aware of this causing furnace to not run. This 'repair' should have been NO CHARGE due to ALL Comfort not informing me of correct filtering level to use at time of install and for the high cost of product.

R Stellick

This company is awesome. Love their Comfort Club too - we've had it for years. Highly recommended.

Pete

Needed a furnace repair--first needed to diagnose the problem. The furnace was putting out about half the heat as normal. Turns out this would make sense given the issue. Technician turns up on time and is a great guy (so I feel bad writing this) but had no idea what was wrong. Burners lit, blower on, guess you just need a new furnace please pay $130. Unsatisfied I called a great HVAC company whose tech found the problem in 5 minutes that my 2-stage furnace was not kicking into 2nd stage, putting out half the heat. Then he fixed it over the next 30 minutes at about the same cost as the air comfort visit. But this alone is not what get's a 1-star review. I called All Comfort and very reasonably explained I was not happy with the service and why. Not angry, not demanding, just to relay. Was assured my matter would be looked into by a manager and receive a call back. Never happened. Bad service + don't seem to care = bad review.

Heather Kauffman

We were extremely frustrated with the inconsistency between what techs told us about how to maintain ventilation filters. We were shocked that a merv 16 filter is now over $200! We’ll be buying them online (just over $100 each) in the future. Despite servicing our system for years the tech didn’t arrive with either the filters or fluorescent bulb kit needed. Most frustrating, our furnace is doing something funky in the mid range burner level where the gas pulses and the carbon monoxide creeps up some and they failed to diagnose or fix the problem and said they’d just keep an eye on it every year. I feel like quality of service has gone downhill (we’ve used All Comfort Services for over 15 years) while prices have skyrocketed. Simple furnace maintenance and filters came to over $500! And they did nothing with out ventilation system (just told us to vacuum and wash filters ourselves and that main filter “doesn’t have to be changed that often” even though I explained I have severe allergic asthma and need outdoor air well filtered) and we still need to have our AC serviced in April. We booked in October but they were scheduling out over two months (!!!) so furnace and AC had to go on separate schedules.

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