Lee Mechanical

We have had a plumber and heating guy out recently. Both were very thorough. They called before the job to confirm what we needed so they were prepared. They tested their repairs before leaving. Very happy with their work.

Horrible service. The plumber came over at the beginning of October and when we asked him about the pricing and details on what we wanted done he kept saying, “yea, if you can afford it.” I’m not sure if it ever came to him that the reason we called for an appointment was to see the estimate and see the cost of it all not to have him put it together then and there. When the plumber left he said we would get an estimate in about a week. Then 2 weeks past and we still have no estimate so we called the company and the lady on the phone said it should take a couple more days. It is now November and we still do not have an estimate. Thanks for the pointless visit to our home, but we will not be using your company anymore and will not recommend it to anyone.

So many problems with Lee. Below is the whole story of my experience with Lee, enjoy the short novel to explain it all:
My heat went out sometime during the night so I called first thing in the morning (Thursday). Since I had an appointment that day, I asked if the technician could come after that time. While at the doctor's I received a call that the technician was on his way.
After that mix-up, I arrived home and the technician arrived shortly after and diagnosed the problem. Lee did not have the part in stock so they ordered it and had it overnighted. The next day (Friday) the technician arrives only to find that he ordered the wrong part. This of course means they cannot get the correct part until Monday. Meanwhile, it's -5 degrees outside.
During the weekend, I find that the technician left a gas leak from the furnace (right next to my running gas fireplace).
After this fiasco, I called the office early Monday morning asking for the favor to have the technician scheduled to arrive no sooner than 5:00 pm since my boss was questioning why I was taking so many days off to fix a furnace. The person who answered was extremely rude and kept speaking over me, telling me they would not do such a thing and I should be at home so they can fix my furnace. After a few minutes of trying to get the Lee representative quiet to listen to me, she finally listened to what I had to say and as I explained the situation that had already transpired she finally started being somewhat helpful and we reached a compromise of an appointment late in the day. We finished the conversation with the understanding that they would call me when the part arrived so I could make the 45 minute trek from work to home to be there to let the technician in.
Fast-forward to 3 pm, still no call from Lee so I gave them a call for an update. I was told the part wasn't in yet but another promise they would call the moment it got in. At 3:45, I received a call from the technician asking why I wasn't at home. He was there at my home with the part in hand ready to install it.
After rushing home, the technician installs the part and after installing, he was very polite to listen to my frustrations in dealing with Lee over the past 5 days as well as his breakdown of leaving a gas leak right next to a running fireplace. He promised he would bring it up to his Service Manager and I could expect a call from the service manager. This was on 12/19/16. I am writing this review on 1/11/17. Still no call from the Manager and to top off this whole circus, I got a bill on 1/6/17 where I'm being charged for the incorrect part plus I'm being charged for an excess of labor. Not only the time that the technician was installing the part but also the time that it took for me to explain to him the problems. I would estimate that it took the technician 45 minutes or so, and I'm being charged for 1.5 hours of labor. Requests to have the technician call me have so far been ignored.
I would not recommend Lee to anyone.
UPDATE (1/16/17): I called in to Lee and asked to speak with the Owner. I was put through to him where I aired my grievances. He was very polite and listened to the whole situation. I believe he had read this review online prior to my call. I'm still rather confused over the whole situation. He described how he had a different invoice in front of him than I had in my hands. Not sure why a different bill would be sent than on record at the company. No explanation offered on why I was being charged excessively on labor.
I refused to pay tax on anything to make up for lost time at work, the owner did waive that.
All-in-all, I still do not feel the scales are balanced between the ineptitude displayed by this company in handling my emergency and what I had to pay out to them.
If you should choose to have Lee work for you, ensure billing is correct and be prepared to follow-up to ensure they have done a proper/satisfactory job.
I still would not recommend Lee to anyone

Bought older home and have had to replace and repair. Lee does it all with absolutely first class people and service. There on time and the price was very fair for all plumbing, electric and HVAC items addressed.

My wife and I initially had a plumber here to look for a leak. We were charged 125.00 and were guaranteed nothing was wrong. A few days later, we had a major leak and a bunch of old photo albums were ruined.

They sent someone over to find the leak, and they did within 10 minutes. Two weeks later, they repaired it within 90 minutes.

After a couple of billing errors, Julie and Todd worked hard to put my mind at ease and take care of me. Thanks Lee plumbing!

The men from Lee Mechanical installed a new heating-cooling unit in my condo. They were friendly, professional, and more than competent. I use them for all my plumbing, electrical, and heating-cooling needs.

I would highly Recommend Lee plumbing. I have two commercial building.
On one building I had an electrical fire. With major damage to electrical inside and outside of building. I needed it fixed A.S.A.P. Due to tenets I rent to. Lee plumbing was there the same day.With lots of work to do . But had Me up and running the next Day. Also repaired two air Conditioners units on roof.. On my other building they installed a new hot water heater. And in Feb
frozen pipes on the weekend after hours I called Lee Plumbing emergency number and they called me back they were there in about two hours. I Found Technicians to be professional and polite. They now take care of All my proventive maintenance needs

Lee's Heating Division recently replaced my 23 year old furnace with a Lennox. The quality of this furnace is surpassed only by the skill of the crew that did the install! They were polite, cleaned the work area and were extremely skilled installers. And the new Thermostat that came with it is amazing! It's like an iPad mounted on my wall that my wife and I find extremely easy to set and maintain our desired temperature. We've experienced this level of service in the past on both the plumbing and electrical side . . . I'm so glad it's the same with Heating & A/C!

We needed emergency services. We were told by the in call plumber that we were better off waiting until morning and then making an appointment because there were plumbers available to help and it would be FAR less expensive. We tried to make an appointment and were told that there NO available appointments for FOUR days! This left us scrambling for service elsewhere and completely out of bathroom use. I took the day off to get the work done and now I’ll have to take another

We called with a leaking water heater. They helped us with immediate advice and had a new unit installed quickly. The technician was efficient friendly and answered all our questions. The office staff understood our situation and were proactive in lining up our installation. Later they called us back to make sure we were satisfied.