Thermal-King Inc.

We love working with Thermal-King. They are always professional and competent. They are on the pricier side, but you get what you pay for. They will make sure your freezer, coolers, walk-in refrigerators, AC, etc. are running properly. They care about customer satisfaction. One of their technicians worked until 2am to get one of our units up and running even though he had kids waiting for him at home.

Is your freezer evaporator frosting over? Call Thermal-King! Highly recommend!

Best commercial freezer repair company in town. These guys are very knowledgeable. They are very knowledgeable. They exclusively work on the massive wall-in coolers at Costco. If Costco trusts them, wouldn’t you?

Our new to us portable A/C was leaking all over my living room floor, and I didn't know if I was going to have to replace it or what. I called them up and they walked me through cleaning it making it drain properly without charging me anything! That just said to me that they care about people and not just making a buck. Thank you for the help!

This is the most unprofessional, worst company I've ever had the unpleasure to work with. We have had them scheduled to come out and fix our Fryer since last week. They no show no called, then I had to call them for them to tell us they were too busy and couldn't make it out. I said that was unacceptable we've had this scheduled. He asked if I was willing to pay overtime and I said no we've had it scheduled since last week. He said find someone else and hung up on me. This came from Lorin the owner. Never support companies like this. Definitely find someone else to work with. I cannot say enough bad things about this company, and there RUDE Owner... Negative 100 rating......

I can't say enough good things about Thermal King! I tried a different company at first and they told me I had a leak and was low on refrigerant and they couldn't add any because they can't use R22 anymore. He said the only thing I could do was buy a whole new air conditioning system for $5600. Enter Thermal King... After hearing about our situation and what the other company said, the owner of Thermal King sent one of his guys over first thing the next morning. Not only did they add the NUR22, but they also added a compound that would seal the leak. We had a cool house again in hours! Thermal King is the most professional (When's the last time you had an owner of a company say 'Yes Sir' and 'Thank you Sir' when speaking to you) and trustworthy company that I have ever had the pleasure of working with in Spokane and I couldn't recommend them any more highly! If you ever have a heating or cooling need, don't hesitate to call Thermal King, you'll be happy you did!

I would like to respond to the owner of thermal King Inc. First off I never spoke with anyone in your office to have them in tears. As the owner of my business I thought it would be best if I went directly to the owner of thermal king, which I did. It was the worst interaction I have ever had with a business owner in my entire life. I tried to ask you where the mix-up was and you stated that you didn't want to talk to me because you had just been pummeled by one of my employees. I said I am not one of my employees I'm the owner so can we please talk about this at which time you stated if we wanted you to come out it would be overtime, I tried to explain to you that we had an appointment set from last week for this morning and no one called to cancel and no one showed up. At that time you raised your voice and said I am not going to deal with you and hung up the phone. Again this is the most unprofessional conversation I've ever had with another business owner in my entire life. If you're short technicians and time my advice would be to not overextend yourself so that other business owners aren't counting on you to repair something that you can't. If any one of you that is reading this review needs any repair on any restaurant or HVAC equipment I would highly recommend that you either go to Swanson's or McCleary heating and air conditioning you will get quality service and respect from those two companies

Thermal King saved the day in this extreme heat,. Was told by another company system had to be replaced and no parts available for 22 weeks. Thermal king had parts in stock and was able to save over $10k. Thank you for repairing system. Very happy customer.

This business will take your money and run. They will not honor their work or call you back when you have problems 3 months later. Awful!! Stay away!!

Worst customer service I have ever seen! Had a scheduled appointment they never called or showed up. We had to call them and they said they couldn’t come out unless we wanted to pay them overtime, when asked if he was serious he said if you don’t like that find someone else to do it! Unbelievable! I highly recommend never even calling this place! Wish I could leave zero stars.

Freezer not working right? Support local knowledge techs to get the job done right the first. Expect to pay premium, but the freezer work will be done to last you many years.