Spokane Plumbing and Heating

I called for a non-urgent boiler problem. Justin was at my house less than 24 hours later. They were able to fix a total botch job by another company. They did a fabulous job, were very professional, and left my house as clean as they found it. I am very impressed with their work, their service, and their timelines. There is no way that I would use anyone else to work on my boiler!

I have a large plumbing project I need done. I have been looking for plumbers that have good reviews in my area. That is when I came across this company. When I called Someone answered right away! I was so sure I would have a great experience. Well we set up a meeting for today and 3 hours later I am still waiting for him to show up. No call... no update on what is taking so long... I will admit we don't have a "set time" but when someone says they are just going to finish up some paper work and head on over, it shouldn't take 3 HOURS or more to meet up! I will be going with a different company.*** This is the correct company. I don't use my full name on Google***

We have used Spokane Plumbing for HVAC and plumbing. We have had a number of contractors try and figure out why our heat zones were not functioning correctly. Sam figured out right away that our in floor heat zones were plumbed incorrectly. I would not hesitate to recommend SPH for any plumbing or heating need.

Hands down this company is top notch and will not disappoint. Justin and Braxton went above and beyond our expectations not only in knowledge and professionalism but true compassion for our family. You don’t get that level of care anymore. We can’t thank you enough Spokane Plumbing and Heating for making us a priority on your already busy day!

Spokane Plumbing and Heating came to our rescue yesterday (New Years Eve) and if we could give them 10 stars out of 5, we absolutely would! They got us through an extremely sketchy situation with so much kindness and compassion.
Our kitchen sink backed up late in the evening on 12/30 and they got back to me within minutes when I reached out through yelp after 11pm. We all assumed that it was a standard clog in the sink and that it would be easy to tackle, and so they squeezed us in between jobs the next day. BOY DID WE ASSUME WRONG.

Spokane Plumbing and Heating came over and quickly assessed the situation and tried to snake the pipe. They noted immediately that some of the plumbing under the sink was put in incorrectly and that our pipes were a 1/2" too small, but we didn't think it would turn a simple job into a 7+ hour ordeal.

The small snake didn't work. The medium snake didn't work. They left and got a brand new snake which they thought would get the job done. It did not. In fact, it got stuck. They had to pull out the dishwater and install another access point directly into the pipe so the snake would (in theory) not get stuck. This theory did not pan out, and the snake got stuck and they couldn't free it up. That's when they had to start cutting into the ceiling in the basement to access the pipes, where they uncovered an absolute nightmare. Before flipping the house, not only did our seller use pipes that were too small among other issues, but they also piped them at an UPWARD SLOPE, causing the gunk to completely block the pipe solid. They cut the pipe out and drained the sludge from it, then reinstalled it and went to finish snaking it because surely that would be the fix, right? Wrong. The snake went through the portion of pipe they removed only to hit another clog which could not be moved. They had to go back down to the basement, cut into more ceiling, and do the same sort of process again. The second time they cut into the ceiling, they found even MORE issues. It was absolutely insane. Thankfully, that time it worked and they were able to fix the clog and put it all back together for us, tidied up, collected all their trash, and left the house looking essentially the way it looked when they arrived, minus the holes in the basement ceiling which we need to rip open anyway, so it's kind of moot anyway.

The reason I wish I could review them at 10/5 stars is because they did everything I described above and they never once stopped being considerate and compassionate to the situation. We were absolutely horrified by what they discovered and with each passing hour it seemed to be getting worse and worse, but they kept reassuring us that they would not leave us hanging and that they would be able to figure out the problem and fix it. They also reiterated over and over that this wasn't our fault and that we had been totally screwed over by the seller, which really helped to hear. I spent probably 5 out of 7+ hours watching them work and they never lost their sense of humor, even when the job continued to become more and more frustrating. They happily educated me when I asked about a million questions to try to understand what was happening. They were also extremely pet friendly which is a bonus.

This took a simple snake job and turned it into something which took 2-3 people (2 to start with and then they had to call for backup) over 7 hours to complete. My husband and I just sat helplessly watching the hours tick by and wondering how we would even begin to cover the bill, but at the end of the evening when everything was said and done, they only charged us a fraction of what they normally would have charged. They said they couldn't in good conscience charge us for what their base rate would be because of the situation, which seriously was a life saver. I have no words for how grateful we are that, now, of all times, a small business chose to take a loss on the job to save us from an astronomical bill. They extended unbelievable kindness and compassion to us and our situation.

We called to set up an estimate, and talked to a man named Sam. The day before our estimate appt another man messaged my husband and said he was on his way. When my husband asked why he was going a day before our appointment, he called and said they’d mixed up a bunch of peoples information and just got them confused. Not the most professional, but not a huge deal, this man said he’d have Sam call us and confirm when he’d be on his way for our scheduled day. No call. My husband then messaged asking if anyone was still coming out to do the estimate and nothing, no response. It’s now the day after our appointment and still nothing. Looks like we’ll have to find another company that wants our business.

Would not recommend. Extremely expensive. Charged me $90.00 hr. for apprentice to watch. I need follow up work on $1600.00 50 gallon water heater that has not been done. Nice guy, but not good business man. Rating-2

These guys are amazing, came in under every other bid by far, were extremely efficient and the AC they installed works great. They had also installed a toilet for us. I cannot recommend highly enough and will use them forever.

Arrived within the hour on a Sunday Labor Day Weekend. Charged far less than expected. Knew exactly what the problem was and had the part on hand. Friendly, professional, and knowledgeable.

Sam and his crew are dependable, hard working and his experience really shows when compared to other outfits around town. Call these guys first!!