MSCO - Mechanical Service Company

Technician Rick did an outstanding job of completing my annual service check, correcting minor problems and cleaning my system prior to the summer season. What impressed me most is that he took the time to point out other issues in my attic (loose fitting at the hot water heater) and even outside (water spigot leaking) and fixed both on his own since they were easy fixes. What a great service professional and so rare to find someone honest and willing to take a few extra moments to help out. Thanks for a great experience.

I have been a customer since 1992. They treat their customers to excellent service. Over the years I have actually purchased six heat pumps from them. I have been on their maintenance program since they first started it. They are not cheap. I have thought about going elsewhere but their employees and their service are so good I think they are worth the extra cost.

Used MSCO to take care of a few items on home inspection report. The technician did an excellent job. In addition, he came fully prepared with all required materials to complete the job. I didn’t even have to ask him to wear boot covers, as he was completely respectful of my house. Will definitely use them again.

Rick is easily the nicest most professional technician I've ever had come to my house. He was very diligent in his duties and showed true professionalism; a man who truly takes pride in his work. I appreciate that. Not only was he very friendly, but extremely knowledgeable, and more than happy to share that knowledge with me, helping me understand small things I can do to help make my HVAC system last. Truly a pleasant experience. 10/10.

I'm happy I found MSCO.

Once again, another great service from Rick. Always happy with MSCO.

The came to our home today was very very nice he was on time and on target he didn't push anything that we didn't need or ask for he gave us what we needed and what we asked for We are very pleased with the customer service he showed us and would love it next time if he were to be our service person again Thank you

Update 5/28/21 - Time for our Spring maintenance visit! We were pleased to see our service technician was Mike for this visit too. We received the same excellent service as described in my previous review. All systems, including the new air purifying unit, were functioning well and performing within normal limits. We will be requesting Mike for all future maintenance and/or repair visits.
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Our service technician (Mike) arrived on time and had donned the appropriate [CDC recommended] protective gear before entering our home. He was friendly, polite, and professional. He completed a thorough inspection of our system, discovering a leaking capacitor in the A/C unit. We requested he replace the faulty part and he was able to do that during this maintenance visit, saving us the cost of a service call and likely downtime in the future. He also shared information about a new air purifying system MSCO offers. We had recently considered adding a system like he was describing so we asked him to proceed with installation of the Plasma-Pure Treatment System. I will update this review at a future date with our assessment of the new system.
We’ve been customers of MSCO for almost 20 years and have always been satisfied and pleased with their professionalism, skill, and customer service. I never hesitate to recommend them to family, friends, and neighbors.

I used them to service our HVAC at our last house, and I have always been happy with their work and their awareness of possible problems..so when I moved, I brought them to service my new place. They are always helpful and do a good job. I trust them!

Alex, the tech, was on time and professional through the service. He is a subject matter expert, he answered all my questions, and he advised on my concerns. He used his test equipment to read temperature differentials across the system, which resulted in finding my unit needed a top off. Definitely recommend.

The price made me gulp but is an excellent example of what happens when government involves itself with the private sector. There is a small wear spot in copper line within the outside unit causing slow Freon leak. Government regulations have driven the price of freon into the stratosphere! MSCO installed the system new, “a top quality Trane system) 11 years ago and the want me to sign an acknowledgement the I understand they don’t recommend repairing systems over 11 years old which I don't consider as good support of what was represented as a top of the line, product. That said, they were on time and the technician was very cordial.

David was very professional and repaired some major issues with our AC unit. He looked over our entire unit and gave me tips on how to better care for our system. Pricing wise it was very reasonable and the service was great. Will definitely use again.