Cundiff Heating & Air Conditioning

Highly disappointed, I requested service from Cundiff to repair my gas furnace. The technician shared it was irreparable, so we paid to have it replaced. approximately 4 months later my AC unit broke, they shared this should have been replaced with the initial furnace repair. I was never advised of this option. I depend on the expertise of the technician to inform the customer of any concerns and provide the best solutions. This additional repair cost approximately 2k more since they were completed as 2 separate repairs versus one system. Cundiff further improperly fitted the mismatched units together using foil tape to bridge the gaps. Now, I have called to ask for a better option for sealing the gaps and they had the audacity to say it's $76 for the tech to come out plus the cost of repair. What is the purpose of a warranty? I assure you I will never request their services again. Following this post, Joe Havens a manger at Cundiff personally reached out and apologized for the service interaction. He shared my experience didn't reflect their commitment to quality. He has made a appointment to follow up post summer to provide the service required. His customer service was exactly what I expected initially. Thank for being courteous, kind and willing to stand behind your work.

In an effort to get central ac and to wean ourselves from using an oil furnace as our primary mode of heat, my husband and I asked for a quote from Cundiff, a company recommended by the real estate agent who helped us buy our home several months ago. We had two on-site meetings with a Cundiff representative, but the promised quote never arrived. We went with a package recommended by the helpfully responsive sales manager of Blue Ridge Heating & Air.

Our heater had stopped working during the middle of a cold spell. We called Cundiff and they were quick to respond, schedule and come out to evaluate the problem. The service technician worked hard to get our older heater up and running. He was knowledgeable and took the time to explain everything that was being done to repair our heater.

Our heat stopped working, on the coldest night ever! Called for an appointment, they were able to come out the next morning. Service provider arrived on time, was very friendly and professional. He changed the battery in the thermostat, and the filter in the vent, then went under the house to restart the system. Then, we had heat! He also took extra precaution to test for carbon monoxide because we have a small child. Very kind, professional and would highly recommend!

During a particularly cold and snowy weekend, our heating system could not hold our desired temperature. I called Cundiff to diagnose the issue. They responded quickly and sent one of their techs on the same day, despite a very busy weekend.

They used to be great. I called them recently and got shoved off to call some guy who finally answered the phone that sounded like he was hung over. He said well I can get out there in a couple of weeks. I needed to have someone here very quicly so I called southerntrust and they had someone here the next day. And they fixed the problem shortly.

Have used these guys multiple times and they always deliver. Pricing extremely fair and techs are always thorough, professional, and polite. Great company.

Cundiff is very prompt, professional and effective. Best experience I have ever had with an HVAC company.

A pleasure to do business with. Prompt, friendly, conscientious and thorough. Answered every question I had and did a great job on the installation.

Excellent, efficient, and quality customer and air conditioner repair services. Ian was great. He was kind, informative, and efficient. I needed a new motor, Cundiff was able to order it and have Ian come out and repair it the next day.