Cundiff Heating & Air Conditioning

I have used Cundiff for 17 years spanning two homes. In that time, they have done some good work and some very bad work. Once I had an upstairs bedroom that was sweltering hot. First technician to visit told me it was because of my daughter's fish tank/humidity. Second technician told me all of my upstairs vents were "leaky" and I needed to have some internal sealing treatment that cost around $1000. After those measures failed to rectify the situation, and hundreds/thousand dollars later, I climbed into my attic and noted that the flexible duct leading to my daughter's bedroom had been crushed closed by a piece of rigid dryer vent pipe that Cundiff had also installed for me over top of the flexible duct. After paying Cundiff to come and replace the crushed piece of flexible duct and placing it OVER the rigid dryer vent pipe, the situation was corrected. I spoke with management. The owner did offer to refund the cost of the internal sealing treatment, but I did not take him up on that, as I felt they did the work so should get paid. That entire episode should have been the final straw for me, but I have used them once more with bad results. I moved to a new home January 2020 and the upstairs AC couldn't keep up with set cooling levels on extremely hot days. The first technician found nothing wrong. The second simply cleaned the coil. The problem worsened. I contacted Cundiff directly and was told to expect a call from Joe Havens Jr., which has not happened. So, several hundreds of dollars later, I have now contacted a different HVAC company, recommended by the prior owner of the home, who tells me I need a new unit. That is what I suspected, but I wish Cundiff could have told me that two service visits and hundreds of dollars ago. Anyway, I no longer recommend Cundiff. They can't figure things out/are incompetent, charge you for "trying again" when it's their fault, and don't keep their promises to contact you when things go wrong. Use someone else, anyone else. Cundiff is not worth your time or money.

Just want to thank you for your excellent service repairing our AC. Brian, the technician was awesome and efficient at getting our AC working. Your company was professional from the answering the phone , to giving us a heads up with approximate arrival time of the technician. .We will definitely use Cundiff Heating and air again and highly recommend them.

We used Cundiff a couple years ago to put in two new central AC and Heat units in our duplex. They had to run duct work and everything because it had not had central heating and air before. They did a good so we decided to have them do some duct work for an exhaust fan we were putting in. That became a nightmare. After quoting the work they never showed up when scheduled to install it (this happened a couple times). After talking to the service manager at the time he claimed he was trying to do me a "favor" and they just didn't have time to do it. Charging me to put in duct work is not a favor...Aggravated, I had the owner call me which he did. He apologized and was very nice. Since we already had someone do the duct work, he offered to service each unit for free. It was very nice of him to offer and they reached out to me to set it up. I never used it because it wasn't about the money. It's about if you say you are going to do something you need to do it, which I explained to him. Fast forward to now, and we have now bought a house that needs it's central heat and air updated. I decided to give them another chance because I believe in second chances and know companies make mistakes. I called a couple weeks ago and they told me someone would call me to set up a time to do an estimate. No one called for multiple business days so I called again last week. They apologized and said they weren't sure what happened and set me up for Monday (today). I sit and wait....and wait...and wait.. When I call the office they don't even have me scheduled. I told the lady at the front desk (who was very friendly and apologetic) if they come out today we are good but if it's tomorrow I will go with another company. A gentleman calls me to set up for 10:30am tomorrow....so another company it is. Like i said...just do what you said you are going to do. So I spent around $16,000 with them two years ago and was ready to spend thousands more...their loss.

Cundiff has been excellent to work with! They always communicate quickly with us, and our tenants to ensure a timely resolution! They always stay on top of work orders & see the job through! They provide wonderful customer service, and they're very knowledgeable! I highly recommend Cundiff!

Cundiff was great! I would recommend them to anyone having HVAC issues. Brandon was very thorough and informative on the initial consultation and when I had my whole unit replaced, technicians were very professional. Prices were very fair!

Had them come out and he said "If it works, you don't need us to come. That'll be $50." Now we have an issue and I scheduled an appointment - for which we had to wait 6 weeks! The day finally comes and the guy is a no-show after taking time off from work for this. They called but the message was too late to change anything. We are going to look for someone more dependable than Cundiff.

My entire a/c unit crashed on me on one of the hottest days of the year. I called a few companies who were either higher priced or couldn't get out to me that day. The Cundiff technician that arrived was very friendly and gave me a few different options, which I liked. I didn't feel he was trying to hit me over the head. Thanks again,

Geoff

Installers did an excellent job. The jobsite was keeper very clean, and cleanded up at the end of each day.
Super nice and professional people. Above and beyond customer service satisfaction. If we were not happy, they made it right.
Would definitely recommend for installs and service.

Any good review was given years ago.
I’m sad to say there is little good to say about them now. Holding up the closing of our home because they can’t finish the job they started 3 months ago. They don’t even bother to call and say why they are a continuous no show.

Had not used before but had an unexpected situation. Company went out of its way to get someone out that afternoon. Service tech was very courteous and professional. Diagnosed the problem and serviced in short order. Recommend this company highly.