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Baker Heating, Air Conditioning & Duct Cleaning, Inc.

4.8

48 reviews

Baker Heating, Air Conditioning & Duct Cleaning, Inc. Reviews - 48

4.8
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
April Ackerman

Do not hire this company.
I purchased an industrial grade whole house dehumidifier from Green Home Solutions. I was told that Baker Heating and Air does all of their installs into HVAC systems.
Upon calling Baker Heating and Air, I was offered service at the price of $3300 to install a new dehumidifier. Once I explained I already had one, the offer of service was rescinded because “old people are dying without air conditioning” and “we don’t have time to help you”. So if I had purchased the unit from Baker and was able to be billed $3300 it’s okay for old people to be dying without air conditioning? Sounds like greed to me.
I asked if I could be put on a list for service when things settled down and it wasn’t so hot- then it turned into a warranty issue. I explained I was willing to sign any necessary documents to relieve them of any warranty, then we are back to the old people are dying excuse.
Additionally, I asked for a referral to another HVAC company but was told they don’t like putting their reputation on the line if other people do subpar work. Eventually after pressing the secretary, I was able to get the name of another company but she wasn’t sure if they do good work or if they install dehumidifiers. Again- I was told you perform this service for green home solutions all the time, why am I being excluded from your services?

Lisa D

Highly recommend Baker Heating and Air!
They replaced my HVAC and hot water heater. Chance was very responsive and provided options to help decide the right equipment for my needs. Installers were very professional and ensured the installation was to my satisfaction. Also, products were installed sooner than expected which was a pleasant surprise! Great service!

Vinay Ghorpade

Contacted Baker when our contracted HVAC company romsto did not help us by quoting "out of warranty compressor" and ridiculous pricing for replacement. Chance from Baker heating and air was great to let us know he would want to diagnose first quoted replacement cost upfront, even got us all the parts under warranty. it was repaired 1/3 rd of the cost quoted by romsto.
great job (5 STARS).. thank you.

Charles McManaway

I wanted a mini split in my garage. I had contacted a few other companies and was not completely happy with the responses. Someone recommended Baker. I contacted them and they did everything right. They called back, arrived when promised, answered all questions thoroughly, and the final price was to the penny same as the estimate. The technicians Nathan and Garrett were professional and took pride in their work. This is a local business well worth supporting.

Bev Zambrello

Very professional and helpful. They determined my furnace problem and had it running on a Friday evening so that I would not be without heat over the weekend. They were very quick and responsive, I would definitely recommend this company.

Jennifer Mueller

We have used Baker several times for AC installation in our own home and rentals. They are always professional, show up on time and produce quality work. We are definitely happy customers and will always use and recommend Baker!

Mary Beth Cargill

We have trusted Baker Heating & Air to service our home and office for the past few years and they have been top notch at every turn. Last week they replaced a dead heat pump with a glorious new furnace and AC system. Work was done quickly, every shred of trash removed, and the installation is clearly done by a professional. I cannot recommend them highly enough, no matter how large or small your need.

Melissa Royalty

Baker went above and beyond for our family to have heat. The day of the scheduled installation, it snowed. We have a very steep, rough driveway on a private road. They tried their best to get their van up our driveway. The van got stuck so they backed down and put chains on the tires. When that didn't work, they moved all the parts and tools to one of the technician's personal 4×4 truck. They spent hours installing our outside unit in 6°F temperatures, 40mph wind gusts, and blowing snow. They did it all with smiles on their faces and great attitudes. We are a customer for life, and I would highly recommend them to everyone. Not only did they heat our home, they warmed our hearts. Thank you, Joe, and the other 2 techs (I didn't catch their names) with him. Thank you Baker!

Keesha Childress

I contacted several heating and air companies and the only one that got back to me was Baker. They responded quickly and even sent a tech out within a couple of hours. Before he arrived, Baker sent an email with the tech's name and picture so I'd know who to expect. I was really impressed with that safety measure. The tech was professional and friendly. He explained the issue with my AC unit, got it charged up so it would start cooling, and explained the process of finding the leak.
He was upfront with the pricing as well.
I recommend Baker heating and air.

nathan counts

Highly recommend Baker Heating & Air! My AC and furnace was roughly 25 years old and it died last week, completely done for.... Baker was able to come out the following week and install a new gas furnace and ac. And their attention to detail and neatness and pride in their installation surely shows! Great Job and looking forward to heating and cooling savings.

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