This is the most unprofessional business I have ever dealt with. The supervisor or owner actually use profanity to me regarding what I wanted done to my home. They tried overcharging me and at the same time offered me a discount. But the price was still ridiculous. If anyone have any dealing with this incompetent company be sure to get a second opinion just in case. I wish there was a negative rating option.
I have been with TriStar for 26 years I have nothing bad to say about TriStar they all treated me good more like a family atmosphere all the way down to the president actually talk one-in-one with them they have an open door policy they have always found time to listen to someone's complaint or their personal problems. they are willing to go out of their way to help individuals if they can president of the company and the vice president of the company they are two good people they're family-orientated like any other company you have your ups and downs I recommend anyone is out there looking for a job I recommend him to TriStar .
While my experience was not as bad as the other one star review I do have Tri-Star to thank for 3 months of $500+ electric bills and my house climbing into the lower 80's every afternon this past summer.
We were connected with Tri-Star through American Home Shield (Another waste of money). My wife first had them come out in June when the downstairs A/C seemed to stop working. They topped the system off with refrigerant, charged us a couple hundred bucks, and went on their merry way.
A month later in July I returned home from deployment and noticed that the A/C was not working near as well as it had the previous summers. I felt the downstairs vents and noticed that while the air seemed to be cold it was not blowing near as hard as it normally would. Another call to Tri-Star and another visit. They told us that the A/C was working as well as it should and our system was just unable to keep up because of the abnormally hot weather we were having this past summer. They also said that the system was getting less efficient at about 13 years old.
Another month later in August when the abnormally hot weather subsided the A/C was STILL not getting our house below 80 degrees in the late afternoon despite the outside temp being in the low 80's. ANOTHER call the Tri-Star and the tech said he was positive that my A/C was working as it should and that I just needed a new one so he came over to give me an estimate.
I never did receive that estimate but while working around the outside of my house I noticed that the air coming out of the sub-base vents was colder than the air in my house...... sure enough upon investigating under the house I found the supply line from the A/C disconnected and more than half of the air cooled by the A/C was being vented below my home. After reconnecting the vent the house immediately cooled down and has been fine ever since. Thanks Tri-Star for being so completely inept as to not even check the vent lines before deciding I needed a new A/C, costing me over $1000 in electric bills, and making my house completely uncomfortable all summer long. If I could give you zero stars, I would.
Pete was very friendly and knowledgeable. He diagnosed the problem and got us up and running for the meantime until the replacement part arrives. Thank you!
This place doesn't even deserve a star. They are the worst company ever! Dont let them rip you off because that's what they are going to do! Technicians are rude and unprofessional!
the real barr
This is the most unprofessional business I have ever dealt with. The supervisor or owner actually use profanity to me regarding what I wanted done to my home. They tried overcharging me and at the same time offered me a discount. But the price was still ridiculous. If anyone have any dealing with this incompetent company be sure to get a second opinion just in case. I wish there was a negative rating option.
Troy Wilson
I have been with TriStar for 26 years I have nothing bad to say about TriStar they all treated me good more like a family atmosphere all the way down to the president actually talk one-in-one with them they have an open door policy they have always found time to listen to someone's complaint or their personal problems. they are willing to go out of their way to help individuals if they can president of the company and the vice president of the company they are two good people they're family-orientated like any other company you have your ups and downs I recommend anyone is out there looking for a job I recommend him to TriStar .
Cole
While my experience was not as bad as the other one star review I do have Tri-Star to thank for 3 months of $500+ electric bills and my house climbing into the lower 80's every afternon this past summer.
We were connected with Tri-Star through American Home Shield (Another waste of money). My wife first had them come out in June when the downstairs A/C seemed to stop working. They topped the system off with refrigerant, charged us a couple hundred bucks, and went on their merry way.
A month later in July I returned home from deployment and noticed that the A/C was not working near as well as it had the previous summers. I felt the downstairs vents and noticed that while the air seemed to be cold it was not blowing near as hard as it normally would. Another call to Tri-Star and another visit. They told us that the A/C was working as well as it should and our system was just unable to keep up because of the abnormally hot weather we were having this past summer. They also said that the system was getting less efficient at about 13 years old.
Another month later in August when the abnormally hot weather subsided the A/C was STILL not getting our house below 80 degrees in the late afternoon despite the outside temp being in the low 80's. ANOTHER call the Tri-Star and the tech said he was positive that my A/C was working as it should and that I just needed a new one so he came over to give me an estimate.
I never did receive that estimate but while working around the outside of my house I noticed that the air coming out of the sub-base vents was colder than the air in my house...... sure enough upon investigating under the house I found the supply line from the A/C disconnected and more than half of the air cooled by the A/C was being vented below my home. After reconnecting the vent the house immediately cooled down and has been fine ever since. Thanks Tri-Star for being so completely inept as to not even check the vent lines before deciding I needed a new A/C, costing me over $1000 in electric bills, and making my house completely uncomfortable all summer long. If I could give you zero stars, I would.
Randy Meador
Their drivers are rude and dangerous. Company did not reply when I reached out through their webpage.
sean markley
Pete was very friendly and knowledgeable. He diagnosed the problem and got us up and running for the meantime until the replacement part arrives. Thank you!
Joi Frost
This place doesn't even deserve a star. They are the worst company ever! Dont let them rip you off because that's what they are going to do! Technicians are rude and unprofessional!
Richard Sherman
Awesome people, products and service.
Tri-Star is your one stop shop for electrical, HVAC and lighting.
Commercial or Residential
R Warren
Great company. Service was fast and job done correctly. Not much more I could ask for.
T M
Always great customer service and fair prices
Tidewater Business Solutions
Great people