CasMech Heating, Cooling, & Refrigeration, LLC.

If I can give more than five stars I would. Came back Sunday night to the house to find the AC isn't working, submitted service request through my warranty and got CasMech assigned to the job. Called Joseph Monday morning and he said he will get the job done same day as it was a very hot day. To stay up to his word, even though he had a crazy busy day, he showed up at 7:30 pm and got my AC fixed and saved me and my family. Definitely recommend!

On one of the hottest nights, both of my units malfunctioned. I called CasMech the next morning. Thankfully, Joseph was able to have a tech at my home within a couple of hours. My units were fixed the same day. I highly recommend this company!

After multiple other companies have not worked out well for us Joseph came and identified the issue immediately he was able to fix our unit very quickly. He wasn’t scheduled to come until Monday, but decided to reach out and come on the weekend because he knew how hot it was going to be. We will not be using anyone else going forward.

A claim was enter through the insurance to this company. Joe, the owner, went out of his way to accommodate my claim. Although tired from a full day, he came by the house around 7ish and got the job done. Never appearing annoyed, his attitude was awesome!!!
I highly recommend this young black male.just starting his company with a firm grip on customer service !!!

I submitted a claim through my warranty company and I had an opportunity to actually meet the owner for Casmech Heating and Cooling. Joe came and assessed the issue, he ordered the part needed and he had it repaired the next day. He is very profesional, neat and clean. He respects your home and he explained everything that was needed and happening every step of the way. He works around your busy work schedule. His expertise, honesty and professionalism exceeds any repair company that I have ever had to encounter. I would definitely recommend him for any HVAC needs. Top quality work. 😊

Very pleased customer.

Amazing service. On time and communicated well. Fixed an issue that TWO other companies, including our inspector did not catch.

Won’t use anyone else.

I am a 2-10 subscriber and I had just had a horrible experience with another HVAC company. I was able to get Cashmec. I spoke to the owner and he set up a date to have his service tech (Chantelle) come out to my residence. Let me tell you. I have NEVER had a service tech provide the CUSTOMER SERVICE, expertise, and meticulous diagnosis of my HVAC system. She was AWESOME....It was quite apparent that she had a GENUINE care and professional demeanor and she know how to COMMUNICATE with me as the customer. Her attitude was 5 star and she "walked" me through every step that she was taking to fix my Goodman Gas pack unit. I asked her, "Do all of the service tech have your level of expertise and customer service?"
I am big on the energy people give off with I meet them....Her energy was on point and I can't sing her praises enough!!!!! Great job CASHECH, LLC...I look forward to doing more business with your company in the future!!!!

Dr. Lamont Ricks, Homeowner.

Very thorough in explaining what was required and process. He was extremely professional. Phenomenal customer service.

Most definitely DO NOT RECOMMEND!! No show, no communication. I contacted my Home warranty on Tuesday because my heating system wasn't working. Home warranty company assigned CasMech with a Friday appointment. I was told the technician would arrive between 11 and 3. Technician never showed up, not did anyone from CasMech call or text me that they would be late. I called the number provided numerous times with each call going to a full voicemail box. No response to text either. Now it is Friday after hours, going into a 3 day weekend with a major storm headed for the East coast. Truly unprofessional clowns at this company. Stay away.

When my 1 yr ac went out my hone warranty assigned CasMech. At first I was frustrated about not being able to contact via phone, but once I tried text message communication was a breeze and more convenient for me (I don't have access to my phone at work sometimes so this cut out the phone tag). Initially Chantelle came out and trouble shot. Mr. Casper kept me in the loop and even conference called the home warranty and me in order to make sure I was in the loop and getting what I needed. Elmer came out to install the compressor and lon story short found additional issues with my system while conducting more troubleshooting.

Overall CasMech was very responsive, fit me into the schedule quickly (next day!) And quickly addressed all of my concerns even when the initial work was completed, work that was outside the scope of the home warranty claim. The technicians were thorough, professional and areived on time. I can't recommend enough.