Hansen HVAC Heating & Cooling

HORRIBLE service! Had to reschedule THREE TIMES and the third time Priscilla got huffy and very unprofessional. I was told a 4th date and when the time for them to come passed I called and they had yet another excuse….better off finding another company that’s more reliable.

Had a great experience with these guys, Jared Rowe is the man, he has great customer service skills and knowledge about AC units, any question I had he not only had the answer but he showed it to me step by step. And the only time he wasn't 100 percent sure he called in to confirm with someone from the office which he ended up being right anyways, anytime that I have problems with AC or plumbing I will definitely be calling these guys Thank you again Jared Rowe

Bid the job without coming to the site to view. Gave a bid that didn’t correspond to the specs I sent, and the bid gave minimal details of what was going to be provided (i.e. install ERV system). They had not sized the system, because they wanted to do calculations first, but gave a bid dependent on size of the system. Signed a contract with them, and then they came back with a “we just noticed you wanted XYZ...that’ll be quite a bit more”. After the contract was signed and started, NOW they “just noticed” what I wanted?? When asked for details of what they’d be providing...their response was “we won’t be moving forward with this job”. Again...after contract signed.
So perhaps if you don’t want any input on the job they do, and if you don’t care what solution they come up with...go for it. But if you want to trust they read contracts, and want to trust they have your best interest in mind (and not nickles and dimes) it’s my opinion there are other options.

Thank you for sending the best air condition guy ever. He saw how distressed I was because of my 90 degree house for over a few weeks. He said lets see if I can get it done during your evaluation time. He did it. Thank you Thank you Thank you for making the stress go away. Been a whole week and we still have cold air. YIppee!!!!

We had Allan work on our heating system today and he did a great job! Very nice guy and did a great job fixing our heating system.

Corey is an awesome guy came through with a Great quote and provided excellent customer service installed exactly when I was told it would be very professional and honest

Incredibly honest & knowledgeable. Scheduling was great. Ive used them for multiple residential and business needs and it’s nice to know it’ll get taken care of.

Awesome technician and great customer service. Fixed our ac! Thank you

Jared was on time, professional and did a great job explaining to me what the problem was.
I am extremely pleased with our experience. Thanks.

They were quick, efficient, and they went beyond what was expected. Thank you for a job well done!!!