Hansen HVAC Heating & Cooling

I've worked in construction for a long time. Hansen is the very best I've ever worked with. I even had them install my AC at my home. Highly recommend!!!

The technician was very friendly and professional and I feel like he did a great job. My only peel with this company is they made it out to be that there would be no charge for the visit and then the tech, just doing his job, diagnosed and did his best to remedy the problem. Our house is newer so I figured maybe our home was still within the labor warranty. Sadly I found out after that I was being charged for all the work minus refrigerant and otherwise I would of had family do the work for me for free. Businesses should be upfront about all the charges and fees before performing the work. You dont just say we will take care of it under the pretense that no money will be involved then expect money afterwards.

Hansen Heating & AC gave me the best bid and the quickest response time when my AC unit quit working. A competitor tried to tell me I should just try to fix my AC, but would not guarantee their repair work. Their repair cost was more than Hansen's cost for an entire new high quality unit including installation and maintenance. I will continue to use Hansen Heating & AC and trust them in the future. 5 stars for Hansen!

This is a credible company - very professional, willing to take the time to educate you on the situation at hand. I have been dealing with my apartment being 85-90 degrees every afternoon into the evening. After contacting my management company four separate occasions to complain the AC was not working correctly and they insisted their was nothing wrong. I explained my situation to Cory he took the time to listen to my frustrations and spent at least 30 minutes to investigate my units behavior and discovered the compressor was faulty, as I had suspected. Thanks Cory for proving my point and helping me live comfortably during this summer season. No thanks to my property management but a huge THANK YOU to Hansen HVAC!

Saturday our furnace wasn’t coming on and it was cold. Called Hansen HVAC and because it was the weekend they charged a after hours fee. When the guy got to our home he looked at the furnace and realized water was backing up to the motor. He drained the water and said if it does it again, “we may need to fix the drain” (mind you he never looked at it). Just over 30 days later our furnace stopped working again. I called Hansen again and because it was over 30 days and happened to be the weekend, after hours service charge plus “diagnostic fee” even though we knew what the problem was.

I decided to call a different company and they were to our home within 30 min (no after hours fee). He drained the motor and looked at the drain and said, “this tubing is too high and causing the water to be backed up. You won’t have any more problems and the guys that came the first time should have looked at this.”

I would not recommend this company. They are not thorough and do the bare minimums to collect their money and be on their way.

Hansen did the HVAC in our new house. They did a really fantastic job. Our home stays much more temperate than our last one with very little effort. They put a vent and return in every room and hallway. They also put in our air conditioning unit in our bonus room and did a very nice job of it.

Whipple plumbing was my first bid. I had no idea what a new furnace was going to cost and I had to start somewhere. They stayed way too long and the sales games was ridiculous. Not too mention other things. I called a around and was told to use Hansen for a bid. They came fast (I got real lucky) and he spent only a fraction of the time to gather specs. Hansen bid came in around half and their new unit was a lot better than whipple’s. I couldn’t believe it, left me scepitical. Two young men installed it and they did a great job. A bit of a perfectionist and took pride in work. They even took a box and made my 3 year old son a hide out. Our new unit is incredible with the advancements. A lot has changed since a decade. Saving more money on bills than what Hasen said I would with their unit. ( Whipple lied about their savings and their unit was rated less efficient) I’ve waited a year to post this review, and This is an honest 5 star review with had zero issues.

Corry/Colton and everyone at Hansen HVAC are great! I had them put in a new furnace and A/C last year. Absolutely impressed with their knowledge and the work they did. I referred a friend of mine to them and he was extremely impressed with their work as well. The other day I had an electrical panel burnout due to a bad A/C circuit breaker. After the electrician told me the issue I thought perhaps the problem could be something to do with the new A/C system I had installed last year. I called Corry to discuss the issue and he was very responsive (called me back after hours) and said he would come take a look at it and see if it was something related to their installation. It turned out to be an old breaker from the original A/C system and was not related to Hansen or my new system. The fact that Corry was so open and willing to work with me on the issue gives me peace of mind that they will stand behind their work 100%. While most companies give you the runaround and try and distance themselves from any issues after the sale has been made, working with Hansen has been a breath of fresh air. I would recommend Hansen HVAC to anyone.

So grateful to Cory and Alan for all of their hard work and dedication to getting my A/C's fixed in my apartment. They were very skilled and knowledgeable and took my issue seriously. They made a commitment to getting it resolved and did not disappoint! I cannot thank them enough!

5++++ STARS
Hansen installed the HVAC system in our new home. We've had a number of problems with the unit which have left us all beguiled. Despite the problems with the unit installed, I believe the true measure of a company is the management of issues if and when they arrise.
In our instance we have experienced unparalleled customer service.
1. When called to report an issue, we are immediately connected with a person who is familiar with us..we are not passed around, we are not left to leave a message because the right person isn't available , etc. Which is rare in today's service industry.
2. It has taken less time to get on schedule with Hansen than it does to get into the Doctor's office. When called they are prepared to send a tech out that day. They work around our schedule every time.
3. They schedule 2 hour arrival windows..not three hour..not half days.
4. They have never once been late or failed to show within the scheduled time.
5. Every single time Hansen makes legitimate repairs and replacements. They hunt for a solution they seek out the underlying cause. There are no bandaid or short term solutions offered to guarantee a return visit.
6. MOST IMPORTANTLY, Hansen honors its warranties.

We highly reccommed Hansen to anyone needing honest, ethical, and professional HVAC services.