Pleasant Creek Heating & Air Conditioning

Jim was personally recommended and we're grateful for it. We were in trouble on a holiday weekend last fall and the temps were cold. My call was returned by Jim within minutes. Nathan was there within a couple hours despite their loaded schedule. The heater was 25 years old and done. Jacob, Nathan and crew were on top of it immediately. They had space heaters going and a replacement heater in place within 48hrs. The price was very competitive and was all inclusive. No requests for add-ons later. The work was professional and top notch and they were very respectful of our home.

When spring came this year we decided to update the AC unit as well. We didn't hesitate to call Pleasant Creek again. It was the same great experience.

I highly recommend Pleasant Creek!

I want to thank Jim for taking care of us! My son in law is on home dialysis and our AC has been down for 6 days while we have been being jerked around by another company. It was more than just a comfort issue. It was literally putting my son in laws heath in danger as well as the fact we have medical supplies that could be compromised. I called Jim and explained our situation and he had Jacob here within an hour! We are forever grateful and will always recommend this company ❤️❤️❤️

My experience was not great. The techs didn't install the ducts to the specifications we had discussed with the bidder. They were instructed to run two duct lines side by side to allow us to sheet rock the smallest bulkhead possible. They spaced them 6 inches apart instead. Another run was supposed to be strapped to the floor joist and they dropped it 4 inches below the existing run. They also left debris and a significant amount of dirt behind. I had particles from the sub-floor they cut half way up my walls in multiple rooms. The techs gouged walls down to the basement and left marks on my white walls and baseboards. They also scratched my kitchen island, gouging the wood base and scratching the blue stone top in multiple places, which is not easily repaired.

When I spoke with the bidder later that day, there didn't seem to be any concern for the damages and errors made. We were told a handyman could be sent if we wanted. We asked for the techs to return to fix the duct placement, we were told there were other jobs that they had to attend to and they wouldn't be able to return for a week. I had take off another day of work in order to be available for repair. The tech who showed up a week later to fix the problems seemed annoyed when I pointed out the errors made the previous week.

I was disappointed in the process, the service, and was sad to find out I was asked to pay full-price for services that now required me to repair multiple parts of my newly renovated kitchen and bedroom.

Ameritrue was recommended to us by a trusted friend. I called Jim Sparks and he was able to come out the same day to diagnose the AC problem and show us the problem. The quoted price was very fair. They put us on the schedule with a half down $ commitment. The office staff is tremendous as well. When Jim, Jordan and Sage showed up to complete the new AC and furnace installation they were very professional. They made sure our floors were covered and protected. They completed the work in a very timely fashion and left no mess to cleanup. They followed through on their policy of honest work for a very fair cost.
We are so impressed that we have decided to continue their service with a semi-annual maintenance contract.
We highly recommend Jim Sparks and Ameritrue Heating & Air if you have any AC or furnace issues.

We had our furnace replaced and a new central air conditioning unit installed. The technicians did an excellent job and were very respectful of our home. They laid down drop clothes to protect the floor and even carried away an old furnace that was sitting on our back porch when we bought the house. After receiving 4 different estimates for getting this job done we felt that Ameritrue Heating and Air would give us the best price for the best quality install and they did not disappoint. We would definitely recommend them.

Crews were not put vent covers of two missing. There is no water heater almost a week tomorrow. We have been left message yesterday and today, still no response us. I took pictures of inside and outside, if don't hear from them within 24 hours from today then will slap them for BBB to file against them. We are seniors.

I can't give them a higher review! We had someone come look at our AC for our house as we are going to be moving soon. That technician while inspecting the unit pulled out the wire to the compressor. (Not sure if it was accidental or intentional) but they came back to me and told me the compressor was shot and I would have to replace our entire HVAC system. 1 week before we are set to move!!

After giving Ameritrue a call he was able to come to my house within 2 hours of calling and immediately identified the problem and fixed it. Everything was returned to normal and our AC is running perfectly. We are all set to move now and we don't have to fork over 10K to fix the HVAC system.

This company is incredible! I own multiple properties and I have used them on several different occasions. They have installed 3 furnaces, 2 a/c units and 2 water heaters for me. They have always been on time to the appointment and have completed the job quickly. There maintenance plan is inexpensive and worth every penny. I have and will continue to refer them to my friends and family without hesitation. Jim Sparks and his staff at Ameritrue are top notch!

They came and actually DIAGNOSED our problem (as opposed to just offering a complete and ridiculously expensive overhaul of our whole system, which 2 other companies did) and did a quick fix then so we weren't stranded without AC for a month.
Then they came and rebuilt a whole duct to be way more functional. They did a great job and even let my 3-year-old "assist" with a flashlight. They left things clean and were very respectful and unobtrusive. We loved their service!

Rarely do I take the time to write a review, but today's level of excellent service impressed me too much to not give Ameritrue credit. Jim Sparks was a refreshingly honest and knowledgeable professional who efficiently repaired my furnace at the cost I was quoted. He explained everything and took before and after photos. The entire process from scheduling the appointment with Bobbi to paying the invoice represented excellent customer service.
If you are tired of HVAC companies giving you a $29 price for tuning up your furnace and ending up with a $1000 estimate for all the "repairs" that are needed, then call these folks first. My experience represented fair pricing and excellent customer service.