Pleasant Creek Heating & Air Conditioning

I had an AC unit installed 2 years ago by Ameritrue. Since then we have had several issues. We have called them out for services several times. Jim has been the one I have dealt with every time. Each time I have been home alone. I ask a lot of questions because I know nothing about AC units. Jim has gotten very impatient with me. He has told me several times that there is nothing wrong with the AC unit and it is all my fault for running the ac with it being under 75 degrees outside, and having it set to 69 degrees on the thermostat. This year the ac wasn't working the first time we turned it on for the hot season. I called and asked for a service check. they told me he would be there between 3 and 5. I explained to them I needed to get my daughter from preschool a little before 3 and I would be home by 3:15. I asked if I could get a 30-minute heads up just in case. I had left the house at 2. I received a call from Jim saying he was at my house and asking why I was not home. I told him my son was having a meltdown and so we left early to go get my daughter so I could be back by 3. I told him I would hurry back and be there soon. when I got back 16 minutes later (ring doorbell proof) he was gone. He was there for a total of 12 minutes. (again ring doorbell proof) I waited until 5 to call him back to see if he was coming back to service my ac. he got immediately annoyed and says "you told me you would be right back and I waited and waited and waited and waited. you never came back so I gave up on you and left." I explained I hurried as fast as I could. he snaps back and says well it's obviously not getting serviced tonight. My receptionist will just take care of it tomorrow. and hangs up. I never received another call. so I called my friend who is HVAC certified. his company came out and looked at it for me and there are several issues with my ac unit. the refrigerant is completely out from leaking cause the connection was not installed correctly. the AC itself was not installed correctly. and the ac unit is way too small for my house sq footage. we have called them out because the refrigerant was out again and they said they will come "refill" it. Not know any better I believed them. Then to find out Refilling is not actually what needs to be done and that it should never need to be "refilled". Ameritrue truly screwed us and refuses to admit fault and blames me. I feel as though I have been scammed and taken advantage of since I did not know any better. I have never been one to complain about companies but I do not appreciate the way I was treated and seeing how poorly everything was installed and serviced each time they came out. As a business, they should never treat people like they did. I am truly disappointed in everything about Ameritrue.

We were so impressed with Jim. First of all he arrived exactly when they said he would. He was very professional and friendly. It literally took him 10 minutes to make the fix to our AC. He explained what exactly happened and explained what the charges were. And to top it all off, he was good with our dog, which was a huge bonus.
Miky, with their customer service, was also very professional and efficient.

I would without hesitation recommend Ameritrue heating and air conditioning. I feel like there aren't many companies out there like this one!

Ameritrue installed a new heating and air conditioning system for us. Unfortunately, an old problem with our old system was still causing the new system to periodically shut down the heat and air conditioning. Although, this was not a problem they caused they came back three times to check out the thermostat, circuit boards and other possibilities. They stayed with us until the problem was found and corrected. It turned out to be a defective breaker. They replaced it and the system has worked ever since. Jim said he had never seen that problem in his 30+ years of experience. The went the extra mile for us and we appreciate it very much.

We called this company on a recommendation from a friend. We are very pleased with both their work and pricing. We had them install AC as well as a new furnace. The installation went well. They were quick and did a great job. They placed large coverings on my floors so that they were protected from the moving of the old furnace to bringing in all the new equipment. The workers were friendly and knew what they were doing
We are very pleased with their work and will recommend them to everyone.

These guys have saved us twice now. Once when our heat wasn’t working and the other when our AC wasn’t working. They are always so responsive and can get to us within a few hours. When our heat wasn’t working, he found the problem quickly and got us a replacement part that same day. When our AC issue was just a flipped breaker, he didn’t even charge us the normal drop in fee. So amazing, efficient, and honest. These guys have our business for life.

Professional experience *** I had called around to 4 different places looking to get HVAC done for our basement. Not getting anywhere with the top competitors. I came upon Ameritrue Heating and Air. Talked with Jim Sparks and was blown away. Not only is he very fair priced but I was able to get on the schedule with in the week!
Jordan and Sage installed it all in less than half a day! They walked me through everything they were going to do and when I had questions (which was a lot) they answered them all. I am so glad we used them. It saved us so much time and stress! We will use them again in the future!!

These guys are amazing! Honestly one of the best contracting experiences I've ever had. I had a furnace replaced and not only did they beat competitor prices by almost 50%, they were super friendly and responsive. None of the pushy salesman tactics (looking at you Any Hour). They just let their prices and service do the talking. I waited about a month to write the review and we've had absolutely no problems. Highly recommend them and will be coming back when/if our A/C starts having issues.

We had Ameritrue come to do maintenance on our furnace, they sent Nathan and Will. They were on time, both were friendly and professional. It was important to us to find a company that can be trusted and that’s exactly what we felt we got with this company and the employees that did the service. No upselling or recommending parts we didn’t need. Look forward to our next schedule maintenance call.

I have had a relationship with Ameritrue for several years and I have never had a bad experience. I have heart failure and can't do cleaning up after a repair person. The repair team arrives on time, they know what needs to be done in order to repair issue. Also, they CLEAN everything when finished. Each of them always ask if I need anything else done before they leave, that is sweet. I have a therapy cat and they know to watch for her and close the door. I could keep going about how much they mean to me. Last example, my toilet needed to be replaced, Tuesday. Sage ( name of repair gentleman ) was due when I needed to leave for the oral surgeon. He arrived right on time, and didn't have any worries leaving in my apartment. He assured me he would be mindful of Sage. The repairman and cat have the same name. Came back in afternoon and everything was spick and span and sage(cat) was asleep. I would recommend Ameritrue to everyone. I'm not related to anyone at Ameritrue and I am not getting paid for this review. I just adore this company. Thank you

While working to finish my basement I reached out to Ameritrue after a friend recommended them. They were able to come and provide and estimate quickly and answered many of the questions I had along the way. Their techs were helpful and provided different options of what we could do depending on what our goals were.

The day of installation they showed up promptly, communicated expectation and executed accordingly. We had an issue that needed some correction and they quickly scheduled a return visit to address the issue. Again, showed up promptly and Bobbi made sure to follow up to make sure that we were satisfied with the work.

I felt their pricing was fair and their communication level was top notch in comparison to other companies that i reached out to as part of the bidding process. Definitely will be using again.