Gracious Mechanical HVAC & Refrigeration LLC

A few weeks ago an employee of Gracious Mechanical smashed his trailer into my car on the interstate near Tucson, AZ. (I don't know why he was in Tucson.) He took responsibility at the time, and gave me his insurance information which is in the name of Gracious Mechanical. He said his was Sean Gates. I have photos of the license plates of his vehicle.

However when his insurance called, the employee denied responsibility. So I am stuck paying for the negligence of their employee. This will cost me the insurance deductable, plus the lost value of my car, which was 6 months old at the time of the accident.

I've called the business and have gotten no response. Apparently there is no integrity at this business. Stay away.

Gracious Mechanical came to my house to make an assessment and told me that the motor was not working properly in the ac unit and they would have to order a new motor with approval from my warranty company. After this visit I never heard from them again. They refused to respond to my calls or warranty company calls/emails. This is a terrible business practice considering they know my AC unit is not working and it needs a new motor.

Sean called about 15 min after this review was posted. I know the request for the motor was sent to the warranty company but there seemed to be no follow through. One of the times after calling Gracious Mechanical and they did not answer I called my warranty company and they attempted to call Gracious Mechanical while I was on the phone with them with and AGAIN no answer. Now my warranty company is assigning a different company to the job since Gracious Mechanical refused to respond for over a week knowing that my AC unit was not working.

Gracious Mechanical HVAC is prompt and professional. After quoting me a reasonable price, the company completed a new install of a heating and air conditioning system in one and a half days. The employees worked from early in the mornings until dark. I was given a written guarantee for the parts and labor, which I promptly registered (the new parts) with the manufacturer. I look forward to contacting the company for my next installation. I highly recommend this business to everyone!

A few months ago, Gracious Mechanical’s employees installed a new heating and air conditioning system to a new addition of our home. I was so pleased with the work, I called them to replace the old system in the original part of our home. This entailed removing all the old duct work, vents, gas furnace, and condensing unit and replacing them with new parts. As before, they were prompt, professional, and unwavering in their work. I did not believe they would be able to place ducts and vents where the roof and ceilings were so low. However, just in time for summer, Gracious Mechanical succeeded! Without hesitation, I highly recommend Gracious Mechanical HVAC and Refrigeration, LLC.

Gracious Mechanical HVAC & Refrigeration, LLC was recommended to me by a friend. After hearing of the rave reviews from my friend I decided to give them call. I am so glad I did. The professionalism and customer service are at an all-time high. I am extremely please with the service I received. I HIGHLY RECOMMEND this company!!!! Thanks again Gracious Mechanical HVAC & Refrigeration, LLC.

This business is amazing! They came in to help me fix a plumbing leak and to finish a job started by another company who left me high and dry. They were honest, prompt and, efficient. I am highly grateful for their help! Would most definitely use them again and I highly recommend them!

Shawn and his team helped us out after the winter storm damaged our home. They were prompt, knowledgeable and has great pricing. Will definitely recommend to everyone in need of their services.

I thank Gracious Mechanical HVAC for providing excellent service and responding on short notice. They were very professional and friendly, and they were not hesitant to answer any concerns regarding to my A/C system.

I am pasting the exact SMS message I received when I made an appointment after they came out and did a look around.
"Leak search Dye test 249.00¿¿Leak test isolate components ¿(Nitrogen isolate) 349.00¿¿Service call 125.00¿¿Total 723.00¿ Do not include freon, repair, or replacements."

I fixed it myself..... $75

The company is very professional and organized. They installed a new air conditioner for me, and I am very appreciative for that.