A#1 Air, Inc.

Beware of A#1’s shady business practices
I called A#1 Air because the blower in my AC unit stopped working on a very hot July day in Houston. The tech showed up and determined that the transformer (aka. Clutch) was not working. The tech called in to ask his supervisor what to do. They claimed that blowers with transformers had been discontinued by the manufacturer, and that the transformers were not available, so I had to replace the entire blower for a cost of $4000. At this point, I looked online and saw that the next generation of Lennox AC had parts compatible with my existing unit, but A#1 Air said they would not install the next generation parts in my unit. It was replacement of the whole blower or nothing. Again I looked online, and saw that the transformer needed for the repair was not discontinued as they claimed, but it was actually available in a local store. To which they said, that they would not install parts store-bough. It had to come from their warehouse at their price or nothing. In the end, I had to dismiss them and call a local AC worker, who fixed the problem for $100. I will not be calling A#1 Air ever again. As I see it, they tried to take advantage of me in a moment of need, by lying about the availability of parts and possible alternatives. Be very weary if you decide to hire them!!

Called them in desperation because it was 103 outside and our AC was slowly going out for a couple days. They came to give a quote, added a bunch of stuff we didnt need (our house was just built mid 2014) and then gave me a "special" that was still a good $3300 MORE than the other 3 quotes we decided to get a second opinion on. We ended up getting a whole new bigger system for the price they told us it would be to FIX the small current one. Over all I was not satisfied with the time it took to come out. The solution to fix or the price to just replace. They also saw my infant child and toddler sweating and red faced and wanted to charge me $89 a pound(we needed 3) to refill our freon which another company gladly did FOR FREE! Just because you offer a free $50 door bell doesnt mean you can jack up the price!

Excellent service from Sean H. Very reliable, very good at explaining and communicating about what he was about to repair. I will highly recommend to anybody who needs service in The Woodlands and Houston area. Thank you so much!

Robert Johnson came to check out our ac unit today. He was very thorough and professional! I would definitely recommend this company and Robert!

Sean Hubele does an awesome job of walking me through his process of finding the problem with my A/C. He was very detailed in explaining the problems with A/C. I will call your company and him for all my A/C needs. I will refer my friends to rhis company.

Terrible!!! After having my appointment set and sitting waiting in my house for 4 hours they never showed up!!! I confirmed my appointment by phone 3 times. Than they told me that the technician came but I didn't answer the door!!!! I have been waiting in my house all afternoon and nobody rang my door bell or knocked!!! Absolutely terrible!!!

Robert was very professional and helpful with getting my a/c up and running. Great company. Will definitely use them in the future.

I can feel the cool air again! Technician Sean H. arrived when expected and was able to troubleshoot the issue on my older unit in a timely manner on a Saturday.

This is a rented space in a line of metal buildings. The website looks good and when you call you get an answering service that sounds professional. HOWEVER KNOW who you are dealing with. I would really suggest researching this company very well before using. Don't use.

I fixed my screen and the guy that gave me the service was really nice, he finished after just 10 min. It’s quite fast !