This is an update to my earlier review. I've used Gentry twice since then, with good results both times. One nice feature is that they give you an actual appointment, rather than a 4 hour window, which makes scheduling so much easier. Today's technician was Jordan... Very friendly and professional. Earlier review: Quick service (less than 24 hours), reasonable price (no extra charge for a weekend service call), very kind and professional technician (Jacob). Very happy.
I can’t say enough about how happy I am with the service! They were able to come out extremely quick and repair my heater when it was below freezing outside. Jordan was amazing! He took the time to explain what was wrong, show me the issue, and in a very short time get the unit back up and running.
After using several other companies for years, I now have one I can trust. Will absolutely use them going forward! Much more affordable than expected and level of service and professionalism was beyond expectations. I recommend them on the highest level!
The people there are fantastic. Each and every person I had contact with was professional, caring and competent. I found them so very pleasant. A few days after a repair and new coil installation, something was off and I called them. They came out within 4 hours of hearing from me and realized that when the Coil was installed the coolant was not totally filled back up. They took care of it right then and there and no additional cost. I recommend them without reservation.
Jordan was my technician, and I must say, he was incredible!. He took his time and explained the issues with my system. I am appreciative of his knowledge and great service.
I’ve had Gentry out twice now and both times were exceptional service and value. They are honest, upfront, and recommend only what is needed to service you. No upsells, no pressure, just good honest work from good honest people. You couldn’t pay me to use any other company for my heating and air needs.
Jordan with Gentry A/C did an annual inspection of my two home units. He was on time and explained everything he did in terms I could understand. He replaced one defective capacitor. He came back a second time a few hours later just to make sure things were operating properly. He is courteous and friendly. The cost of $233 was very reasonable. I would recommend Gentry A/C to anyone.
Brandon and his team did a complete HVAC system replacement for us, and we couldn’t be happier. The crew arrived promptly on time and worked diligently and carefully as a well coordinated team. Since they had to remove all our old outdated equipment and install entire new air conditioning and heating systems, I had no idea it could even be done in a day, and they were packed up and back on the road before 4pm. The guys were so respectful of our home and neighborhood. They kept in communication with us about the progress of the project throughout the day, and made absolutely sure we were satisfied and had no more questions before they were done. They were helpful and transparent with us in the product selection process, and we ended up with a much more efficient system that has already saved us money in cooling bills. Our home is so much more comfortable with cleaner air, that I wish we had done this long ago. They’re the real deal. Highly recommended, good people.
Gentry has replaced my old unit and performed maintenance and repairs for me as well as my family. They are always responsive, on time, reasonable and professional. Jacob always takes the time to explain the problem and how he suggests to resolve it and then ensures you are satisfied before he leaves.
Big thanks to Jacob and Jordan for doing such a great job on my AC repair. They were very informative, honest, friendly, and flexible. It was supposed to rain on the day of my appointment and I needed to get the AC fixed fast since the kids are getting cranky due to the heat..the team at Gentry AC went out of their way and got things done a day before. They have met and exceeded my expectations, they're a great company to work with and I highly recommend them!
Have used Gentry to replace both AC units over the last several years. Also use them for yearly system checks. They have always been reliable, responsive and reasonably priced. Will continue to use them each year!
Bonnie Hale
This is an update to my earlier review. I've used Gentry twice since then, with good results both times. One nice feature is that they give you an actual appointment, rather than a 4 hour window, which makes scheduling so much easier. Today's technician was Jordan... Very friendly and professional.
Earlier review: Quick service (less than 24 hours), reasonable price (no extra charge for a weekend service call), very kind and professional technician (Jacob). Very happy.
Erin Giddings
I can’t say enough about how happy I am with the service! They were able to come out extremely quick and repair my heater when it was below freezing outside. Jordan was amazing! He took the time to explain what was wrong, show me the issue, and in a very short time get the unit back up and running.
After using several other companies for years, I now have one I can trust. Will absolutely use them going forward! Much more affordable than expected and level of service and professionalism was beyond expectations. I recommend them on the highest level!
Kristina Lang
The people there are fantastic. Each and every person I had contact with was professional, caring and competent. I found them so very pleasant. A few days after a repair and new coil installation, something was off and I called them. They came out within 4 hours of hearing from me and realized that when the Coil was installed the coolant was not totally filled back up. They took care of it right then and there and no additional cost. I recommend them without reservation.
Daria Bradley
Jordan was my technician, and I must say, he was incredible!. He took his time and explained the issues with my system. I am appreciative of his knowledge and great service.
Potato
I’ve had Gentry out twice now and both times were exceptional service and value. They are honest, upfront, and recommend only what is needed to service you. No upsells, no pressure, just good honest work from good honest people. You couldn’t pay me to use any other company for my heating and air needs.
Jess N
Jordan with Gentry A/C did an annual inspection of my two home units. He was on time and explained everything he did in terms I could understand. He replaced one defective capacitor. He came back a second time a few hours later just to make sure things were operating properly. He is courteous and friendly. The cost of $233 was very reasonable. I would recommend Gentry A/C to anyone.
Elizabeth Watson
Brandon and his team did a complete HVAC system replacement for us, and we couldn’t be happier. The crew arrived promptly on time and worked diligently and carefully as a well coordinated team. Since they had to remove all our old outdated equipment and install entire new air conditioning and heating systems, I had no idea it could even be done in a day, and they were packed up and back on the road before 4pm. The guys were so respectful of our home and neighborhood. They kept in communication with us about the progress of the project throughout the day, and made absolutely sure we were satisfied and had no more questions before they were done. They were helpful and transparent with us in the product selection process, and we ended up with a much more efficient system that has already saved us money in cooling bills. Our home is so much more comfortable with cleaner air, that I wish we had done this long ago. They’re the real deal. Highly recommended, good people.
Rachel Hranitzky
Gentry has replaced my old unit and performed maintenance and repairs for me as well as my family. They are always responsive, on time, reasonable and professional. Jacob always takes the time to explain the problem and how he suggests to resolve it and then ensures you are satisfied before he leaves.
Thu T
Big thanks to Jacob and Jordan for doing such a great job on my AC repair. They were very informative, honest, friendly, and flexible. It was supposed to rain on the day of my appointment and I needed to get the AC fixed fast since the kids are getting cranky due to the heat..the team at Gentry AC went out of their way and got things done a day before. They have met and exceeded my expectations, they're a great company to work with and I highly recommend them!
Chris Zorich
Have used Gentry to replace both AC units over the last several years. Also use them for yearly system checks. They have always been reliable, responsive and reasonably priced. Will continue to use them each year!