USA Air Conditioning and Heating

Bobby the owner did a horrible job installing my new ac which he charged $5500 when I complained he said he may look into the issue if I fixed him dinner.
When he finally came back he said he would not complete the job unless I was nice to him.
Don't do business with this man!

USA Air conditioning is the company contracted by American Home Shield (AHS). We came home Tuesday night to no AC and put in a request for service. Wednesday morning our case was assigned to USA Air Conditioning. They said the soonest they could get to us was Thursday afternoon between 1 and 2. We asked AHS if there was another contractor they could use so we could have it done Wednesday since we were off and it was in the high 90s, but their customer service is in India and they just read a prepared script which is no help at all. My husband took a day off work to be home. On Thursday they were late but figured out the problem was the thermostat. They said they didn’t have one with them. What HVAC technician doesn’t carry thermostats? They promised us they would be out the next night, Friday, at our convenience. We told them we would be home about 5:30. Around 2 pm my husband called and left a message that we would be home at 5:30. He also called at 5:30 and left a message that we were home. He called again at 6:30 and asked them to please call back. He called again at 7:30 and 8:30. They never answered their phone and never called back. I called AHS customer service and got nowhere. AHS tried calling and emailing with no reply from Bobby. Saturday morning my husband called Bobby and asked why he didn’t show up. He said he worked late. Didn’t say why he never returned our calls. We asked if they would come out that night and Bobby said he could be there at 2:00. We told him we were at work and wouldn’t be home until 5:30. He said he would be in our area at 2:00, but didn’t want to drive back out later. Just refused to come out. He then told my husband that he thought we had agreed on Saturday. We never agreed to that and it still doesn’t explain why he never returned our calls. We rescheduled for Monday night. Monday morning we were told everyone was mandated to work overtime. Called Bobby and told him we wouldn’t be home until 7:00. He said we would have to reschedule for Tuesday. It’s now been a week without our air conditioner. When I called AHS and told them the problems we were having, they said Bobby had updated the status to show a part was ordered on Saturday. That was a lie. He then told them he had been trying to come out but we were rescheduling and he was just accommodating us. Another lie. He finally came out tonight, Tuesday and put in the thermostat. It took a full week to get a thermostat replaced. Since it was through AHS, we had no choice this time. His lies and lack of customer service earned him this review.

This company came to my home three days ago to install a new AC coil. It is now 85* in my house. They were two weeks late getting the job done and it lasted a whole three days.

Never showed up and never returned calls

Worst service imaginable. I called yesterday to have my a/c serviced. I was given an appointment for 9-11 on June 19th. I called to find out when the technician would be arriving only to find out that they had canceled the appointment without my consent or knowledge. Do yourself a favor and call somebody reliable. I am sitting in my shop sweating because they canceled my appointment for me! I cannot express how frustrated and disappointed I am in the service of this apparently worthless company.

2/22/2021, US Air Conditioning came and put refrigeron in unit, checked out some other things in the attic. JORGE P. told me everything was fine. He set the inside thermostat from 62 to 75 degrees. He said it'll take about an hour to reach that temperature. 2/23/2021 my house is still 62 degrees.

Did not call back after coming out, don’t answer phone and made excuses how it’s hot and working long days. Wouldn’t send detailed estimate. If you are in the AC biz in Texas it’s going to be hot and busy in the summer. Terrible all around from Technician to customer service. New company coming out tomorrow.

Bobby was very professional and responsive to our AC needs. Strongly recommend.

Great service. Was able to get my A.C. up very quickly. Is very professional.

Outstanding job! Great company! Highly recommend!