Green Leaf Air

I recently used GreenLeafAir to replace HVAC at my home. Rick talked to me and provided me the best options and didnt try to sell expensive HVACs. Jose did a good job of removing old HVAC and installing new one.
I checked all different AC installers but GreenLeafAir provided the best quote for the same TRANE system. They are very honest and straightforward.

Worst experience, worst installation quality!
In February 2019, we purchased and installed two new Carrier AC/Furnace from Green Leaf Air. After the installation, I hadn't been to the attic for a while. Then someday I climbed up to the attic, and found one unit's front panel dropped to floor because the two plastic clip that holded the panel in place broke, and also found the right lower corner of the unit was damaged. I called green leaf and they sent a service guy. They refused to admit it was their fault, and blamed me for the broken clip, which resulted in unpleasant argue with their customer service. Finally, they agreed to send me two new clips. NOW nearly two years passed, I have NEVER received the new clips.
This is NOT the worst because the broken clips only affected front panel and I was able to duct tape to hole the panel in place. Last week, with high 90's in Houston, there was no cold air coming out of the two A/C units. A service professional came and checked up, and fixed the AC units. Here is what he found:
1. Both units have low refrigerant charge level LOW, and at the same LOW level. If there was a leakage, what is chances that two pretty new units have the same LOW refrigerant level? The only plausible explanation is that BOTH units have LOW refrigerant level since INSTALLATION.
2. Because of low refrigerant level since installation, the AC had been stressing itself to cool down the house, which resulted in a broken fan motor in just 2.5 years. Because the downstairs unit broken, the upstairs unit stressed the cool the whole house which resulted in a lot of water and triggered the protection sensor due to clogged drainage pipe.
3. Final solution: replaced fan motor on the downstairs unit; cleaned drainage pipe, and what is more, refill the refrigerant level to required LEVEL. Now both units works.
4. I was informed that since low refrigerant level from installation, the compressor me have been damaged, and we did hear once loud noise from the downstairs unit. I don't know how long the compressor would work, and hope no damage to evaporators.

This is my first time to write a review. There were some unpleasant situation before either on purchase or service, and I was too lazy to write reviews. But this time, I can't help myself to express my disappointment towards Green Leaf. We trust their professionalism, and bring us high quality product and service. They betrayed our trust.

WORST experience!

Green Leaf beat our first 2 quotes for a new AC/furnace by thousands of dollars. They scheduled the install within the week. Their courteous, professional crew led by Howard showed up on time, efficiently and cleanly installed the new system, and even toured the new equipment with us up on the attic. I highly recommend you contact Green Leaf Air if you’re in the market for a new AC/furnace system. Extremely knowledgeable, and they want to help you get the right system, not just oversell you and take your money. Top notch all around.

I really like working with Green Leaf Air. They have done an absolutely wonderful job fixing the A/C System at my home in Plano TX!

I’ve been using Green Leaf Air for several years now, and this time I needed the “whopper service”! I knew it was coming, but postponed it as much as possible.

After calling them, they dispatched a technician to my home, very quickly inspected, temporarily fixed the A/C system in the middle of a heat wave in Dallas before weekend started (of course…!), and scheduled the bigger repairs at a later date. All work is complete now, and the A/C system is up and running at full capacity. Their service exceeded my expectations.

The entire team at Green Leaf Air TX is amazing: Ben, Rick, Isaac and everyone else behind-the-scenes that are making things happen. They are prompt, professional, honest, compassionate, punctual, the whole nine yards. Excellent communication and coordination of resources.

Green Leaf Air has always been very responsive starting with the owner who has (again) gotten involved personally in finding the best solution to my A/C issue, and continuing with everyone in the company. They were quick assessing the situation, gracious offering several solutions, and swift fixing the problem. I am grateful for a great service.

Excellent work, great warranty, and impeccable service! Thank you very much for a job well done. I appreciate it!

Green Leaf was a great experience for us. Our unit was begining to give us problems and we took bids to have the entire unit replaced. Green Leaf was not the cheapest but we selected them because of their complete transparency with parts, pricing and length of install. They were about $250.00 higher than the cheapest but the way Rick came out and carried himself was what swayed our decision. On the day David and his crew came out to do the install I knew we made a good choice. David and his team came in with their masks on and their drop cloths ready. They wore their masks all day and never once made any comments about them. As with any project there is always a glitch that tries to create havoc. This project was no different. What was different was the way David and his crew jumped in and turned a glitch into a great opportunity. They were awesome and I would recommend Green Leaf to all my friends , family and the general public. David and his crew did everything with such deliberate care, I was soo very pleased with them. Stacy in the office, Rick the field and David with a great insulation team all made this a great experience. Please consider using them for all your heating and AC needs. You wont be disappointed.

I checked prices with about 5 other installers and their price came in $2K lower than everyone and included replacing they plenum supply, copper line set, and filter base. Quotes from other installers didn't include all of this and they were still higher! Install was done in about 3 hours (much shorter than the initial time estimate). They didn't leave a mess and cleaned up inside when they were done. Great experience!

We moved to TX about two years ago. We found greenleaf air to be most honest and competitive company for installing two new air conditioning units. We installed two units with them.

Unfortunately, we had a dead condneser unit this week, a little bit after a year it was purchased from them.

Greenleaf team worked with the vendor and covered the condesor under Warrennty and changed it with a brand new one.
We did have to pay for thr labor, but it was a reasonable amount. They registered the new unit the same day and got everything done in a very professional manners. I recommend them to family and friends, they are also happy with them.

The installers they sent were great. My new 2 Ton Trane AC is working fine and they even cleaned up the attic when they were done. The over the call support was great too.

We have used Green Leaf Air for our maintenance as well as installing a new unit in our office. They have been very prompt and efficient, up front in pricing (accurate estimates!) and made it easy. Love doing business with them.

We first used Green Leaf at our residence to replace two units. I recently called them for a mini split unit at the office that was not working. The technician Francisco was extremely knowledgeable and professional. He found the issue rather quickly. It was a simple fix and Green Leaf decided not to charge us for the visit. I appreciate the knowledge of the techs and the customer service of the company.