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    Sinclair Heating, Cooling & Plumbing, Inc. Reviews - 100

    4.9
    Quality
    5.0
    Location
    5.0
    Price
    4.0
    Service
    4.5
    Michelle Derise

    Great experience! Jonathan was friendly and competent and he was able to have our AC back up and running within 20 minutes. We will be recommending Sinclair to our friends!

    Dvette Treider

    Zach was very helpful and friendly. He showed up alot earlier than i expected which was great. Definitely will be using Sinclairs for all of our plumbing and HVAC needs. Reasonably priced.

    Samuel Castaneda

    Called after my A/C stopped working on one of the hottest days of the year. Quickly got me on the schedule and were up front about the time it would take to get a technician out to my house. Kohl was the tech who arrived within a few hours and he got the unit up and running within about 30 minutes. He took to time to explain what was causing it and made some suggestions on how to maintain my system. This company has definitely earned my business going forward.

    Judie Mustin

    We were experiencing low water pressure in two showers. Zach came out and worked very hard to locate the problem and fix it. We were so impressed with his work ethic and desire to fix our problem. We will use Sinclair for our future plumbing needs!
    Thanks, Zach!!

    Susan Sayari

    Excellent service. Really appreciate the text sharing who our technician will be with picture before arrival. Fast response to a broken AC. Jeff was very pleasant, friendly, knowledgeable and focused to handle the new motor we needed for our AC. Kept us informed. Highly recommend.

    Randy Nix

    As always, they were courteous and professional. The installation of the hot water circulating pump was done in short order and at the price quoted.

    Bonnie Matney

    As always, Jeff was courteous and efficient. I know I’ve said this before but it needs to be said again. Everyone of your employees that I’ve met over the last 10 years are the best. Kudos to you for finding the right people to hire. I never get tired of recommending Sinclair’s services.

    Ram Ramirez

    They were way over priced.

    On 07/07/22 Thursday Call Sinclair to have my A/C unit checked for a Freon leak or
    leaks tech claims that no Freon leaks were found the first time.

    Second time
    The day of service or services needed for the second time??.
    08/18/22 Thursday.
    Receptionist were very unprofessional.
    I asked to speak with Justin I guess the HVAC supervisor. .
    Gin said that Justin was on another line.
    Justin never called me back or Gin never gave Justin the message.
    Because Justin never called me back. .
    That day 08/18/22
    .
    Keep in mind:
    They charged me $ 446.41.
    The first time .
    Which I gladly payed.
    Me believing that the their tech stating that no leak or leaks were found.
    First tech charge the system with 410a Freon he claims 3lbs.

    Their tech claims that no leak or leaks was found.

    On that date 07/07/22 Thursday.
    I was charged.
    $446.41 For a leak that was never repaired nor found .

    This was on 07/07/22.. Thursday
    Not even a month later the A/C unit stopped cooling my house.

    I Call Sinclair back 08/17/22. Wednesday and spoke with Gin about the problem with the A/c unit .
    This was the second time .
    She put me on a schedule for 08/18/22. Thursday.
    No time frame.
    To have one of their technicians from Sinclair come and check my A/C unit for a leak or leaks again.

    This is the Second time .

    Now their charging me over $300.00. Again for the same problem that was never fixed or repaired and not even solved .
    Are kidding you me $88.00 for (2) shredder valve .
    And over some leak sealant that they claim will stop a Freon leak . And charge me over $300.00 dollars to inject some sort of leak sealant into this system’s Freon lines.
    That caused a bigger leak .

    That I myself actually had to repair myself over the weekend …

    This is very poor service .
    And very ungrateful way of doing business .

    I am very, very disappointed .

    I assure you that I will never use this business again.
    I will also assure you that the owner from this business will be hearing from me .

    Update to this review
    After writing this review I would like to thank ( Justin) the service and supervisor from the HVAC SIDE.
    For such a quick response to this matter at the time after speaking with Justin the next day after me writing this report .

    I would like to thank him for manning up and stepping up to the plate and handling this matter in a very professional manner .
    Justin sat with me in his office and showed his concern for the way I felt and told me that he could see and feel my Frustration.
    And took care of the matter in a very professional way.
    With no Arguments or dispute .

    Again thank ,
    Justin .

    Steve Shatley

    Dillon and Zack were professional, courteous and helpful. They checked the toilets for backup and installed new hardware on one commode. Everything's working fine now. Not entirely satisfied with office rescheduling of "preferred customer account" due to an upcoming trip or rating would have been higher.

    Update-
    Moments after posting this review, I received a call from Daniel with Sinclair. He was very committed to resolving the issue and we both agreed that it was probably a communication issue. I am extremely satisfied with the promptness of his call and his desire to ensure customer satisfaction. I am changing my rating to 5 stars.

    Ziggy Doom

    Service was good but the communication needs work. The technicians came and after I identified the problem they fixed it. They were excellent in that regard. The problem I have is the pricing and the fact that they dont give you any estimates or flat rates for the service. They wont tell you anything until they come to your house first. Which doesnt make sense because as soon as they got to my house they knew the exact price for the job that I told them on the phone. Had I known the price over the phone I would have declined the service. Most basic unclog jobs in the area are around $50-$125. They charged a flat rate of $225 for less than 30 minutes of basic work. I can't recommend a company that knows what the price will be (because as I said earlier as soon as I told them the problem they instantly gave me a fixed price) but they choose to wait until they were on sight to give it, and then that price be over 4 times what the average price is for the same service. In these times saving every penny you can is important so if you are on a budget but need similar service, look elsewhere.

    Edit on Wednesday, May 18th: Got a call from the manager and he took the time to address my review and after explaining to me the process and agreeing to better communicate with his employees he also gave me a credit back for their service. I feel completly valued now as a customer and I can recommend them to other people. Customer service is important and for that I have to give Sinclair 4 stars. Bravo!

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