Alco Air

I've used the AlCO services for the past year. They've gotten me through things that could have been disastrous. Thank you ALCO . Looking for another great year with you

Colton was very thorough and patient when he came out to help today. He helped troubleshoot and answered every question as best as he could. Alco has been a great company to work with.

Colton showed up within an hour of my calling for an appt. He was very courteous, knowledgeable and professional. Our A/C now works and I am so glad I called them. The woman who answers the phone and made the appt for us was very pleasant and helpful also.

I wanted to update my review because few companies reach out to make a bad situation better. Justin who is the office manager reached out to see what could be done to do just that. Justin also stayed they would use this situation as an opportunity to train their guys on how to better serve the customer. We are all human and errors are made, but it's how the situation is handled after that says the most. Thank you Justin for doing what you did to better our experience and satisfaction.

I had originally left a 5 star review but AC ran for a week after repair and is out again. We were informed by tech that came out the vibration from the rusted grate caused vibration in the motor, needed replaced and lead to the fan breaking. We were told it would be anywhere between 2 to 6 months before they could get parts and for the fan alone the charge was going to be around $400 to $500. My husband found the fan and grate online and ordered them. The fan and grate cost around $100. I know I'm not a repair technician and people have to make money but after research prices seem extreme. In addition, if the grate was causing that kind of movement possibly leading to the fan breaking why wasn't it mentioned on the previous visit. So we are out even more money and our air is still out. Not sure we will be using Alco again.

Danny seemed very knowledgeable and friendly. He did what he could to help keep our cost down and get our system back up and running. Thank you Danny and Alco Air.

Our AC system went out Sunday Night. Called Alco Air got an appointment set up for the next morning.
Chase and his tech showed up on time and we're very professional and very thorough when diagnosing the problem. Our system was very old and Chase explained to me our options and what would be the best route.
We decided to get a new system installed.bwe financed the new system which was a very easy and super fast process.
Chase also got his project manager Sean to come out for a free inspection of our duct work and insulation. Sean was also very professional and was straight forward on what he thought we need to do. No duct work needed but we decided to have new insulation put in.
The new system and insulation could not be done that day or the following day. so to help with not having AC, Sean went to the shop and brought out two window units.
On the day of the day of the install, Ryne and his team showed on time and ready to work. They were extremely Respectful and very clean. They installed the new AC and insulation with no major problems. Any issues were handled very quickly. Ryne and his team were very knowledgeable about the new system and Ryne explained the features and maintenance perfectly.
Sean stopped by to see how it was going and explained to us our maintenance plain and warranties.
All in all Alco Air did an AMAZING job and I would recommend them for any of your AC needs
Also we have dogs and a cat and all of Alco Airs techs were very nice and sweet to put animals and made sure to keep all doors and gates closed so they didn't get out.
Thank You Chase,Sean and Ryne for doing an AMAZING job and making we were taken care of and our new AC system was up and running properly

Justin was very nice and professional. He addressed all issues and made sure we had AC before the weekend. Excellent service!

Danny and his coworker were great. They were professional, friendly, efficient, and easy to work with. Alco Air has always been my go to in the past and they've earned my business for the future as well.

Found a leak no one else was able to find, did an awesome job. Was very impressed

I found water in my closet that backs to the HVAC unit at 7:30 on a Saturday night. I contacted Alco immediately, and they had a tech out right at 8:00. He was able to clear the obstruction in the line and get everything fixed in a flash. It’s now 9:10 and everything seems fixed! Fantastic service and will use again.

Very polite and professional young man. Very informative. He also wore shoe covers.