Carthage Air & Insulation

I am so pleased with the exceptional service and follow up I have received from this company! Everyone has been so polite and considerate always answer all my questions. If the person I’m speaking to doesn’t know they say so make a note tell me they’ll find out and call me back, and they do!! After installation they cleaned everything up and put everything back like it was. Explained everything very clearly to me how to use my new furnace explained how it worked when I asked, I love details! They didn’t mind at all, all my questions. I will be so glad to recommend them to anyone needing a new unit or service!! I love these guys!! Even the helper was a sweet young man working hard, was so nice to see a young man, had just graduated from high school, working hard and learning a good solid trade. Ty! For all your hard work Cody and your helper, didn’t get his name ☹️.

This company has excellent customer service and work. I purchased insulation and also a maintenance plan plus they serviced my unit today when it quit working. The guys found the issue quickly and explained their work and also double checked the drain pipes. They did not install this unit three years ago but I would definitely recommend Carthage Air for a new unit.

Super nice people and came quickly to fix our a/c. We called and they came that afternoon. Everyone else we called said 2 weeks! Service was great and very efficient 🤩 I would recommend them to everyone 🤩

Carthage Air replaced my whole AC/Heating System in Nacogdoches. I've waited 8 months to do a review to make sure everything and everyone operated as promised. First, they were the most competitive quote I received, especially since the system they put in was a very high quality one. In today's day and time, one is hard pressed to find a firm that is truly cares for the customer. This company went the extra mile to make sure I was thoroughly satisfied. They really went over and above what I expected. Since I used them previously on a second home we had in another county, I was glad that they are now doing business in the Nacogdoches area as I was very happy with their service on that system. They return calls immediately, even on the weekends. If you need services, they will come out very quickly and make sure the system is fully functional before they leave. They just did an after installation service check (no charge) and even cleaned out our dryer vent. Wow. I can't recommend them highly enough.

First time customer late last month (May 2023). AC quit blowing cold, and I’m pregnant with tots and teens at 45! Talk about MISERY! I was SO very pleased with the prompt & precise service! I’ve been struggling with my older unit for a few years, putting it off bc I trusted NO ONE anround here any longer. Then 1call, & a few hrs later came Kyle, & he had it fixed within minutes! He explained everything going on, and each charge in detail so there were ZERO “gotchas”. He even waited patiently for me to gather several forms of payment because for some reason my main bank card just would not process. I actually love the fact it’s paid for right then, so you’re not surprised in the mail with a bill. Customer service is amazing, and I’ll never use anyone else again for my service and repairs. Finally found good , honest folks with excellent work ethic and great service. I’m SO grateful. Thank you so much !!

Kyle was our technician. He was very friendly knew exactly what was wrong with our unit and showed up earlier than expected on this insanely hot day! Our ac went out on a Wednesday and after calling other local places i finally called them Friday afternoon they got me on the schedule immediately. Should have called them in the first place!

Professional and thorough. I appreciate their regular maintenance to hopefully prevent any major problems. They follow up each time to make sure there are no issues. It’s just quality service.

This is the best company I have used in East Texas. If there was 10 stars I would give it. Very clean, professional and did above and beyond what I expected. Thank you Kyle and you Johnathan for everything.

They were prompt to try and get us in. We live in Tatum, so others hesitated coming out, but Carthage was kind and professional. I never felt like living in Tatum was an inconvenience while working with them.
They were super busy that day and they communicated well about when they would be out, if they were running late and ETA when they were on their way. I really appreciate that.
My kids had questions and watched, Carthage Air they were fast and efficient even with an audience. Thankfully nothing was terribly wrong, but they did explain our system and what do expect for the future with this system.
I am going to make Carthage Air my first call when I need maintenance or in an emergency. Thank you guys!

I've used this business since it's earliest days. They have adapted and grown and I have to say that as they've moved into the high tech era they have maintained that mom and pop business persona. I really liked that I received several confirmation calls and the service is great. Very professional and Kyle is knowledgeable and an efficient worker. Can't say enough good about this company.