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  • Onsite services

Masten Air Conditioning & Heating Reviews - 42

4.5
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Tonya Moore

Matt, Trevor, and the install crew did a phenomenal job on our new system. They surpassed our expectations and even went above and beyond to make sure we were satisfied. Their prices cant be beat and their quality of work also. The air handler, ducts, etc. were all beautifully installed. They truly care about what the customer needs and not trying to up-sell to make more money. I will refer everyone I know to Masten Air. I could not be happier!

Jason Luter

Masten is a first class, dependable, honest and professional company. They go out of their way to help their customers. My family has worked with Masten for several years. Masten is absolutely a company you can trust with your AC & Heating needs.

Note: I was not asked to give this review, and I did not receive anything for giving this review. This is pure and honest feedback regarding this company.

Kimberly

We have used this company for over 10 years and they installed our complete system once it was clear continued repairs would be pointless. Although they are a little bit more expensive than others, their customer service is excellent and we have always had great a experience with their services.

Justin Domingue

Woke up to an AC issue and Mastens was able to meet me by noon to diagnose the issue. And it was resolved and fixed within minutes! I was hardly inconvenienced for having AC issues throughout the morning. Very impressed!

Andrea Weatherby

We have been customers of Masten Air Conditioning since 2014. We had to go with certified Trane service techs in order to keep our units in warranty and we chose Masten. I can say, in all honesty, it was the best decision we ever made!!! We have had either Matt or Adam (look alike brothers) over to do our service and have always felt that they were there not just to do the "same old -in it for a paycheck- job". They want to make sure that we are continually happy with the all the services they provide while here and are always quick to assure us that they can be back quickly anytime we need them in the future. Everyone at Masten's has always been kind and courteous, very professional and helpful. I haven't had to call out on an emergency issue yet, but I know I wont have to worry who they send out because their employee's personify dependability. Great Job!

April A

I am so grateful for Masten Air Conditioning. The guys came out right away and blew my mind away with their knowledge of my wall units. What a relief and breath of fresh air. Most AC companies (even really good ones) are not familiar with wall mounts, especially used in a commercial building. They did an emergency work around, ordered a piece and had everything perfect in a total of week. They are now my new AC resource for everything Wall Mounted.

Robin Hawke

As a lifelong builder, it is rarely that I meet a sub a great as Jason Masten We've happily worked together since he started is business. Masten HVAC. are very professional, on time and very dependable. My servant wish is that more businesses ran as smoothly as theirs. Oh, he works on my home as well.

Valerie Price

We called Masten Air on a Sunday morning in July concerned about our unit not cooling and the fact that the fan would never turn off. I am embarrassed to say that we realized after the call that we had the fan switched to "on" instead of "auto". We felt foolish and bummed that we were going to have to pay a weekend rate for that service call, but when Brian arrived and agreed with our findings, he reminded us to change out our filters and left without charging us a dime.

You can bet we will be calling Masten Air next time we have trouble with our unit. It's this level of integrity and fairness that is not often seen these days. I respect any business who operates the way they do! Valerie Price

Jeffrey Kitt

I had submitted a request thru their web portal for an estimate on replacing my AC units. I received an e-mail response on the same day requested asking if certain days would work but that is where it stopped. I sent an e-mail for confirmation to see if the date I had responded with was still available and no response. I tried calling the company to see if that day would work and they hung up on me.

Dan Powell

While there are several reputable HVAC in my area that I've used in the past, I now rely exclusively on Masten as do many of my neighbors. Jason was a real lifesaver years ago providing service on my outdated AC unit when it quit after hours in the heat of the summer. I have since had Masten upgrade the entire system and was extremely pleased with their price and quality of service. I highly recommend these folks!

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