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Masten Air Conditioning & Heating Reviews - 42

4.5
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Bailey Frazier

Masten has done it again! We had our AC go out last year and unfortunately today it went out for a bad part- they had a service guy out there in less than an hour and fixed! Don’t hesitate, call them! They will make sure you are taken care of! 5 stars! Thank you Masten for being the best in the business!

Grace Ward

You know it when you see it. Integrity, hardworking, reliable, honest. Jason Masten, I know you are a humble man, but what you did for us today to help with our AC was truly wonderful.

For anyone who doesn't already know about Masten Air Conditioning in Lake Dallas, they are the real deal.

Sometimes it is the little things, looking you in the eye, having grown the business from the ground up, even started when you were just a boy learning from your grandfather. That, combined with your extensive knowledge and honest caring heart, make you a jewel in the Lake Cities community.

I wasn't kidding when I said, "When the Masten trucks pull up in front of your house, you KNOW everything will be alright."
Your entire Team, from the calming voice answering your Emergency Hotline number to each and every one of the Masten Technicians, such a blessing.

Thank you for providing such high-quality services and for fixing our issues so quickly.

Christine Anderson

Masten Air installed one of my AC units but they didn’t replace the drip pan, which was 15 years old, and I ended up with a major leak. This happened on a Thursday night and I called them on Friday morning to come out, which they did, but told me they couldn’t replace the drip pan until Monday.

I had the leak stopped and Serv Pro out who had everything drying, but when the service guy from Masten Air came, he caused it to stop leaking again through the ceiling and said he couldn’t come until Monday to replace the drip pan. He just expected me to have it leak through my ceiling for the weekend? I called another AC company that came right out and fixed the situation.

I don’t recommend this company.

Jackson Ralston

Our A/C started getting finnicky last night at midnight. I called Masten this morning and they had a technician out within just a couple hours. Ryan quickly identified the problem, explained what was going on and had the new hard start equipment installed in about 20 minutes.

Super impressed. Anything HVAC related is scary and always assumed to be expensive but was happy with the price to get our house cooling again. Thanks!

Chasidy Murphy

AVOID THIS PLACE AT ALL COSTS!!! They did a pre-purchase inspection on a home and notated a 16° delta in temperature upstairs. They claimed to have “fixed the issue with insulation in blower compartment.” When I called to say the issue still existed, it started with “it’s probably a different issue. We’ll have to charge you $99 to come back out”. No matter what I said, she *insisted* that it could not be the same problem. The problem was ALWAYS the temperature difference. Adding insulation did NOT address that issue. I was stunned by their lack of willingness to entertain the fact that the technician may have made a misdiagnosis and not fixed the issue. We are human and make mistakes. It’s how we respond that matters. Their response left me saddened by their lack of concern for their quality of work. I called a REPUTABLE company to come out and they immediately checked and noticed the refrigerator level was down 60%. There was no mention on the Masten work order that they even checked the refrigerant. Nor did they check for a leak. Their money first response, lack of willingness to admit the mere possibility of an error, and general dismissive attitude made it clear to me that this is not a good company with which to do business. I never write negative reviews (this may be my first ever), because everyone can have an off day, but this was bad enough that I hope no one else has to have my experience and I felt it was necessary.

David White

So far so good. Had new system installed spring 2021. Works flawlessly. Had 1 year maintenance call last week. Showed up early. Unheard of for contractors, right? Got to work, was real friendly, finished and left. Real professional company IMO.

Karen McDonald

Masten re-did our whole HVAC system and continues to do the upkeep on it. They are an awesome company - I have recommend them to everyone I know in need of their services!

Alan Block

We were extremely fortunate to have found Matt and the people at Masten Air Conditioning to service our a/c system. We moved to the Dallas area 2 years ago and were introduced to the company by our real estate broker. Masten is trustworthy and great to work with. Their prices are reasonable. Their work is impeccable. And, their service can't be beat.

We purchased an older home that turned out to need major air conditioning upgrades. The existing a/c ran nonstop throughout the first summer we were here, but it was not cooling the house. Our electrical bills were enormous. Following Matt's advice, we replaced the compressors and air handlers, installed smart thermostats, and redesigned and replaced faulty ductwork. All of this work was performed flawlessly, the house has been comfortably cool throughout even the hottest days of this summer, and, thanks to the smart thermostats, I can report the run time on the system has been cut from 23 hours per day to 15 (a reduction of 33%) on those very hot days.

Arlyn Fulton

I have always had honest, reliable and valuable services from Masten Air Conditioning and Heating. They have reliably provided me maintenance services for the past three years. Today we had a problem with our furnace, and Matt was available to provide top-notch service and repairs the same day.
While the service provided on-site is always great, I also want you to know that Cambrie who answers the phone is probably the most pleasant and professional representative of a company with you will ever deal. She listens, is empathetic to your needs and makes you feel that you are dealing with a company that truly cares about its customers.

Pia Pena

Our preferred A/C and Heat System maintenance, have been customers since in Flower Mound and now live in Arlington, approximately 10+yrs. They are a family owned and run business, very honest and trustworthy, do not want to use another A/C/Heating company. Thank you Masten, we appreciate you.

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