Premier Air Conditioning & Heating

Called up Premier to have them do an annual checkup and look into a potential issue with the unit. Willis was my technician and was an extremely knowledgeable and personable guy. He guessed my unit had a busted coil almost immediately after hooking his device up to the condenser, showed me how to identify signs of a leak on the coils, and then located the leak very quickly. He got me scheduled for a repair, but because it'd be over a week, his office instructed him to top up my Freon at no extra charge. I also learned something new from him today: hose down the condenser regularly to wash out any dirt and junk that builds up over time. It'll help your unit run better. I highly recommend their check-up service. It was extremely professional, detailed, and overall an excellent value.

The repair crew came out a week later to replace the evaporator. It was Good Friday and the office was closed. Pretty unfair of the office to make the crew work. The guys that did the work were nice, but unprepared for the job. They did not wear any safety gear except for boots and jeans, and weren't going to clean up the mess they made if I hadn't called them out on it. Working unsafely is never acceptable and is the reason the review has dropped to three stars. Unless they adopt a better safety culture, I wouldn't recommend Premier A/C to anyone for actual repair work.

I continue to have an excellent experience with this company. The office is well- organized and service is always prompt. The crew sent to my home is always professional, capable, thorough and easy to deal with.
Extra points for wearing a mask and asking politely that I do so.

Premier originally installed the 2 unit HVAC system in my home and with routine maintenance it has performed flawlessly.

I've used Premier AC a couple of times for repairs and never had any issues. Unfortunately, we an absolutely terrible experience with the company for our most recent repair.

Long story short, after 4 trips to our house over a 1.5+ week time period, we finally have a working AC. The repair totaled over $4,000. Had we known up front that the repair cost would be so large, we absolutely would have obtained a second quote and looked into replacing our entire AC instead of sinking more money into an older unit.

The initial tech that came out to our house worked very slowly for two hours only to tell us at 5pm on a Friday that he couldn't complete the repair because he wouldn't be able to get the necessary part until Monday. He filled up the unit with coolant and told us it would be fine to keep running our AC and that it just wouldn't as cool as much as we'd like it to. Premier AC wasn't able to return to complete the repair until the following Wednesday. Wednesday morning a different tech tells us that the AC unit is covered in ice and a coil has been damaged as a result of running our AC - directly contradicting what the first tech had told us.

I called to speak to the manager but according to the scheduler he wasn't available and typically doesn't return calls the same day. After calling 4 times, the manager finally returned my call and told us that there was no way running the AC had damaged the coils (it must have been damaged by something or someone else) and that they wouldn't be able to replace the coils until the follow week making it the 2nd weekend we would be without a properly working AC.

As an former employee of premier AC, I know this company well. I know them to be a very honest and talented group of industry professionals. In my 16 year career in the HVAC industry I have had the privilege of working for several good contractors, and I can tell you first hand that premier has more talent, experience and know how than anyone else around. If you have a big project coming up that you need done right the first time you should absolutely consider Premier AC!

Every time we have used premier to service our zoned a/c unit we have had excellent service. Each representative has been professional, friendly and efficient. We highly recommend premier for your a/c needs.

Premier installed my a/c unit many years ago, and it has worked flawlessly. I had my first problem today. Called Premier they had a service tech out the same day. The service tech called in route and arrived on time. Willis was very professional and did a great job! Willis had my unit running in no time, and charged a fair price. I will use Premier for all of my future A/C service needs.

Super experience. I just had Brandon come out and install two new ecobee4 smart thermostats. He was a genius handling all the wiring and then was super smart on the thermostat program install. Bill came out to 68 dollars. I thought that was extremely fair as he was in my house for just short of an hour. He had to go into attic and work on wires due to the new thermostats needing constant power. My old thermostats were batter powered.

This company’s drivers are seemingly incapable of following the most basic driving law, including abiding by flashing yellow lights in active school zones and reducing their speed. I have now witnessed trucks 12 and 30 this week alone changing lanes multiple times on 34th, never with a blinker, speeding around traffic, and ALWAYS ignoring the school zone.

Brandon and his team did a great job on my install. It was a big job, and they worked tirelessly for two days to get it done. I am thankful to have had them work on my team!

As a builder and as a homeowner myself, I have done business with Premier Air Conditioning and Heating for over 15 years. The entire staff is wonderful and I can not imagine Rosie yelling at anyone. They provided HVAC for hundreds of homes for me and without a doubt, this is my "go to" company.