Premier Air Conditioning & Heating

I wish that there was a way to rate the technician separately from the company/staff but alas there is not.

The technician would have a 5 star rating easily. Adam was great and explained everything that he did [in his 15 minute window that he was here].

The office staff on the other hand lied about having an $83 dollar service fee for them to come out and diagnose a problem with my AC. Considering that their website says they give "Free Estimates" and I specifically asked if there would be a service fee or a trip fee and was told that there would not be.

When I called to talk to the office staff I explained what I had been told over the phone I was yelled at by [Rosie] office staff and told that I was lying and that I had never asked about a trip fee.

I prefer to use local companies, but this encounter has made me wonder if a larger company that is held to a higher standard [like not yelling or lying to their customers] would be a better idea from now on.

AVOID THIS COMPANY AT ALL COSTS.

Premier has always helped me out. Today, I had a minor issue and Brandon spoke me through the problem on the phone so I’m all set!!! 5 star service

This company was our go-to HVAC contractors while I worked for a high end residential builder in Houston. Very knowledgeable and always helpful, they were always an integral part of our projects.

Just another AC company. Had them out for a quote - sent it late, with only a (high) price and no explanation as to the details of what model AC unit they wanted to sell me or anything about it. There's better out there - there has to be.

The technicians at Premier are knowledgeable, courteous and professional.

They just replaced my system, gave me a fair price and treated me like family.

Worst driving I've ever seen guy literally ran me off the road I honk an he seen me he still kept merging in my lane an didn't even turn was no reason for it listed plate # MBY 1612 ...Hope y'all do something about it scared the hell out my kids .... just doesn't make any sense was no reason for it.....smdh....

Premier has been a real pleasure to work with able to handle any and all my hvac needs promptly and accurately what a great company

It has taken multiple visits to fix my problem. Contractors twice did not show up.

great bunch of folks over there, techs and staff all very knowledgeable!

Excellent customer service. Friendly and quick response