Goodman Global Holdings Inc

Poor customer service. Cut my warranty in half because I registered a few weeks past the 60 deadline I knew nothing about. Refused to post my review to Goodman website because it mentioned service. Really!

Received a thank you email nearly 3.5 months after my purchase, with the request to review from:

Jeff Underwood, VP of Marketing

I attempted contact Jeff via LinkedIn on my concern, but requires a premiere account.

it seems an email could been provided in the beginning to inform me I had 60 days to register my product or lose half my warranty. As well, I don't knock Goodman for taking 3+ months to thank me for my purchase. I think the same empathy could be provided for my not being aware of need to register product within 60 days resulting in a few weeks delay. We all get busy. It happens.

So now, Since I am not allowed to submit my review to Goodman's website because it mentions "Customer Service", I will instead spread the word elsewhere for consumer protection purposes, including my original Goodman review as follows,

Inexpensive and stubborn customer service

It was cheap. Paid cash for split unit and install. Got it installed. Because I registered unit at about 90 days instead of 60, cut my warranty from 10 years to 5. I do not recall being told about this 60 day registration limitation!!! I called customer service to explain reason for delay was that I drive commercial transportation abroad and was not in Houston at time of emergency replacement. I was told nothing they can do to help. My dealer called also and Goodman would not budge. So I have another system to buy, buy it won't be a Goodman.

I work for an HVAC company so it's a blessing I can use our technicians to service it if anything should happen. But you know, a different kind of an experience could have been a shoe in for suggesting Goodman products to customers. Customer service is as important as the product it supports, yet even more so. I could understand if I tried to register a year later, but we are talking a few weeks. Corporate policy with No flexibility = no customer empathy. No effort to meet or exceed reasonable customer expectation = poor customer service. So hey, if you buy a Goodman, register it in 8 weeks. Or lose half of your warranty. And don't expect any reasonable consideration if you don't.

Super friendly people

Cool spot!