Aura Service Pro

We had a water pipe crack and burst after the big freeze that just hit us in Texas in February of 2021. I called Aura to fix the pipe and they quoted $1,800.00 to cut and replace 1 single pipe. I couldn't believe it. I asked them to leave and I waited and found an excellent certified and highly recommended plumber to do the same task for $280 a couple days later. Plumbers were in high demand at this time and there is certainly a premium to pay during such high demand times, but this was clearly price gouging, which is not only amoral but illegal after Texas was deemed a major disaster by the federal government. Businesses that do this during tough times are not valuable to the community. This is not a business I will ever associate myself with and I urge anyone looking for these services to look elsewhere.

Hired to clean dryer vent, scheduled between 8am and 4pm, at 10am we receive a call that the cleaning will be free because they are running late (suspicious but ok) they arrive around 1130 and clean the dryer vent as requested, they then say they need to clean the rest of it from the attic. The lead technician then called me up to the attic to show me a leak in the a/c and a picture of mold that was not a recent picture on his phone (it literally was behind multiple other pictures and could not have been taken moments before I climbed up the attic steps.)

They then quoted 1300 dollars to spray an anti mold spray and an inhibitor paint inside the a/c unit. When I declined the services because it was too costly and I couldn’t verify any mold myself the charge for the duct cleaning (the one that was comped because they were late) was magically due again. I would get multiple quotes from different companies and verify anything told you you by a technician

Technician came out around 7:30 pm to look at a faulty toilet on the 2nd floor. I was quoted $750 which seemed like I was given a random number. Still waiting on the actual quote that he said I was going to receive, on top of that technician was very unprofessional, seemed like he didn’t even want to do any work.

They came to our house to clean our air ducts and AC. This is the third time we've used them and continue to always be very happy with the service, the promptness and the price. I would highly recommend them to any homeowner

These guys are absolute crooks. Do not use them. My 78 yr old mother called them to clean out a dryer duct for $170. The tech showed up and was very professional. He offered to inspect the AC ducts and showed pictures that they needed to be cleaned. My mom called me with the technician. He explained it would be $563 to clean, vacuum and spray the ducts. I thought this seemed fair and approved the work.
A different tech showed up on Monday and convinced her the problem was much bigger and not to worry. He said he would fix everything and started work immediately. The total bill was over $10,609 including an $800 travel and disposal fee. My mom called me after they left very upset.
I have logged a complaint with the manager and am disputing with the credit card company. This is an absolute racket. Read the reviews below. Several people have the same issue.

DO NOT use this company for chimney/fireplace related services. They do not know what they are doing and will try to upsell as much as they can.

Signed up for basic chimney cleaning and inspection for $189 which is a rip off (compared to other companies charging $95) but considering that they were the only ones that could come out in 1 day compared to competitors that could come out in 1+ week, I decided to take a chance. Big mistake. Out $200+ for the cleaning and still no results from the “inspection” and could not tell me why my fireplace was not working.

Also, they seem to have unscrupulous upselling practices because when they came in, they did not bring in all the tools in for the cleaning and tried to say that they needed to charge an extra $250 for a full cleaning from the roof. I declined and said that I an not willing to pay $440 for a cleaning. I told them I don’t need their services. They then changed their story and said they could clean the entire chimney under the basic chimney cleaning price, went back out to their car and brought back an extendable brush to sweep the chimney.

After they spent 5-10 minutes putting a brush up the chimney, they said they were done. I asked for the results of the inspection and to get my fireplace functioning. They could not get it to turn on and could not tell me why. They demanded money for the “cleaning” and left.

Aura is the best place to go for any repair work in Houston!!! They are on time, professional, and true perfectionist of their craft. I Highly recommended their services.

Great company would definitelyrecommend!!!

Guy and Gilbert were awesome

Gabriel and his team did a fantastic job. They were professional and quick. I am very pleased.