American Pro AC

I want to give a big heart felt thanks to American Pro. Our air conditioner went out it was 95 degrees in our house. We live on a fixed income. I have deteriorating kidneys, plus I'm diabetic. My husband is also disabled and diabetic. We have a 20 year old daughter with down syndrome. I seen their ad on Facebook and I messaged them and told them I wish I could call them for the repairs But we didn't have the money to afford it. We talked a bit and they came out and found the problem and fixed it. What I didn't know was last night they did a fundraiser and was able to get some of the money donated and they covered the rest. They went out of their way to help us. I was totally blow away and cried like a big baby when the man told me. Our house is nice and cool again. They are very nice people and I would highly recommend them to anyone. They were truly a blessing to us.

They were fast and efficient, affordable AC repair, I highly recommend them.

Bad experience with this company.
I hired American PRO AC to diagnose and fix the issues with my AC not cooling anymore. Jason came out and spent a long time outdoor and inside the house trying to diagnose the problem, at the end of the day, he COULDN’T diagnose the problem but went ahead and charged us a lot of money to charge the AC and fix a minor problem. I was hesitant and wanted to have some time to think about it, but he insisted it is better for him to go ahead and charge the AC that day. While he was in our house, he asked for our Wifi password and I allowed him to use our Wifi.
Couple of weeks after that we started having the same problem, the AC stopped cooling again, we waited a while and decided to call the same company again (American pro) to come and take a look again, this time, I requested for a different technician to have a different opinion.

The second technician came and was able to quickly diagnose the big leak problem we had and recommended that we needed to change the AC immediately. He suggested we hire a different company to do the job for faster parts delivery. I called American pro, to narrate this problem and asked for part refund. I was told Jason will call me back to try to resolve the problem, I received the call from Jason, I asked for part refund, he blatantly refused and refused to acknowledge his error.

We had to hire a new company to change the AC and had to pay a lot of money. The money we paid would have been halved if Jason had diagnose the problem correctly initially.
This is simply the case of UNTRUSTWORTHY technician . I would NEVER recommend this company to anyone. We had another company come in to the big job and our AC has been working perfectly since then.

STAY AWAY FROM THIS COMPANY.

They came out for a service repair on and managed to make our AC unit which was doing 75 consistently for weeks and made it amazing again. Super chill and informative tech, great prices and quick response! These are our go to guys!

I had a very good experience, they responded quickly and professionally

Very honest, Very professional and fast. I usually do the AC work myself as not all AC technicians have a good reputation when it comes to honesty and customer service. Glad that I called them and would recommend them to my friends.

American Pro installed and helped us set up two Nest smart thermostats in our home. The cost of installation was very reasonable, less expensive than the BigBox retailer where we purchased the thermostats. We were able to get same day service - greatly appreciated.
The technician was knowledgeable, and easily installed the devices and connected them to our older HVAC control systems - no "C" wire. We appreciated his patience as he walked us through the app set up and showed us the features of the thermostats.

Wow amazing customer service. Quality work. They use top of rhe line parts at the lowest price possible.

Do not hesitate to call them, it will be worth it. You will save a lot of $$ and time.

These guys were fantastic and honest. They did a really a good job and were very professional. I would gladly use them again.

Fast forward 1 year... i had these guys comes out again because the other unit was not cooling. They were just as awesome this time as they were last time. Jason came out and fixed the capacitor issue and did a full service cleaning of both units. They cool great now! Thanks again!! I couldnt recommend these guys enough.

Jafar was such a pleasure to work with. He walked me through what he was doing every step of the way and when he left our AC unit was back up and running. He arrived promptly and got everything assessed and repaired very quickly. Thank you for all your help!