Only company willing to help us Christmas eve when heater wouldn't work. 18 degrees outside. We called several businesses. Only 2 companies called us back. One company offered to show up 3 days later, Lockey showed up within an hour. A+ for customer care!
Ronnie Williams and I had fun today as we inspected the 3 heat pump units. We found a leaking nut in one unit. I was surprised as most leaking nuts are in Washington DC. We have been Lockey customers for 5 years now and do not plan to change HVAC service companies.
Had a service tech come to my house knocked once and called once. Not even given me a courtesy call that he's coming to the house. I Called back a couple minutes later gave them my name the guy hung up on me. Whatever it is Matt and Mike don't really have good customer services.
In my 25 years of owning rentals, Lockey is probably in the top 3 as fas as on time- quality service- No BS, the guys dont upsell you- they fix what you have. Nice Job!
The tech that came out last night at almost ten pm was awesome fast clean and great service I will use them for everything now he didn’t have to guess what the problem was like others he knew right away what the issue was within five min or less and he came out of copperas cove and was in Killeen quick amazing service !
After hours services are just a wonderful thing that you offer. It is so miserable to sleep in the heat. Thank you for helping my family sleep comfortably, again!
By far best service around!! On time and responded quickly!!! Guys are supper nice and professional take time to explain everything so you understand and your options. Super patient and respectable. Definitely recommend!
Great service. Reasonable price for budget minded families. Even pointed me in the right direction for financing. Could not ask for better. Thanks guys.
Jessie T
Only company willing to help us Christmas eve when heater wouldn't work. 18 degrees outside. We called several businesses. Only 2 companies called us back. One company offered to show up 3 days later, Lockey showed up within an hour. A+ for customer care!
Robert Carpenter
Ronnie Williams and I had fun today as we inspected the 3 heat pump units. We found a leaking nut in one unit. I was surprised as most leaking nuts are in Washington DC. We have been Lockey customers for 5 years now and do not plan to change HVAC service companies.
Isaac Cortes
Had a service tech come to my house knocked once and called once. Not even given me a courtesy call that he's coming to the house. I Called back a couple minutes later gave them my name the guy hung up on me. Whatever it is Matt and Mike don't really have good customer services.
Sgt Dave
In my 25 years of owning rentals, Lockey is probably in the top 3 as fas as on time- quality service- No BS, the guys dont upsell you- they fix what you have. Nice Job!
GlamFam Hair & Beauty
Caden was an amazing help and he was so professional. We are thankful for his quick service and will definitely be using this company again!
Themidnightwolf
Sam was great and provided services on a weekend for me and family. I wouldn’t hesitate to call if you need a/c and heating services
Bernice Rojo
The tech that came out last night at almost ten pm was awesome fast clean and great service I will use them for everything now he didn’t have to guess what the problem was like others he knew right away what the issue was within five min or less and he came out of copperas cove and was in Killeen quick amazing service !
Megan Hill (Hill Home Health)
After hours services are just a wonderful thing that you offer. It is so miserable to sleep in the heat. Thank you for helping my family sleep comfortably, again!
Moe M
By far best service around!! On time and responded quickly!!! Guys are supper nice and professional take time to explain everything so you understand and your options. Super patient and respectable. Definitely recommend!
Phill Ob
Great service. Reasonable price for budget minded families. Even pointed me in the right direction for financing. Could not ask for better. Thanks guys.