Washburn Air

Update Oct. 28, 2021 Still can't say enough good things about Washburn Air. They have by far, the best Customer service I've ever seen. We had our Fall Furnace Checkout as a Comfort Club Member. Tom and Brandon came out and made sure everything was operating correctly. Very courteous, professional and extremely knowledgeable. The furnace checked out well and they also diagnosed a problem with our AC system. The TSV was sticking intermittently. I was amazed at the technical ability of both Tom and Brandon and the quick response from Tommy. All fixed up now, the AC and Furnace work great. It is good to see a Company today that takes pride in Quality and Customer Service!! Thanks again!
Bob D, Rowlett

On Sunday, the AC System malfunctioned for a short period of time. I called Washburn and even though it was on a weekend, Tommy called me back and we ran through some steps on the phone. He also scheduled a tech appointment early the next morning. This is Excellent Customer service in that they took the time to respond quickly and begin to help us. Today, Scott came out and checked out the entire system, explaining every detail of operation, etc. I've been a Washburn Customer for 9 years now and they have the absolute best technical and Customer service possible. Thanks to them for their expertise and care. I highly recommend them!

Washburn Air replaced our HVAC system when our old system stopped working. Everyone I worked with was very professional, informative and very helpful. Entire process was managed smoothly. Thanks to Jason, Tony, Chris, Eddie & entire Washburn team for efficiently handling this efficiently.

Had 2 other companies come out and quote a full system replacement, and Washburn blew them out of the water, not just in price but in honesty and transparency. I have 10 year warranty with my new system, could not be happier.

These guys are the best!!!
My heating system was almost irreparable due to a botched job from a different company. However, Washburn Air worked tirelessly until there was a solution to fix my heating system. Jason and his team were very professional, explained the problem(the cause and solution) thoroughly, and sought after the best interest of me as a customer just by just being honest. I would definitely recommend Washburn Air on any day!!!

Had an emergency service call to fix our furnaces. Was able to schedule a next day appointment in the midst of record setting cold. Tech called ahead (was early!) and was able to get one of the furnaces up and running. Turns out the condensate lines were frozen solid. Explained the issue, gave me options and walked me through how to finalize the fix once the temperature permitted the lines to thaw. Very pleased with Washburn and will now be a customer.

Before you call when you AC systems seems to be working except for not getting power to your T-Stat, check and see if your condensation is draining. Washburn Air has a set fee that will cost your over $335.00 even if there are there less than 15 minutes.

TJ came out to do routine maintenance. He was friendly and professional and on time. During the process he detected an issue with a capacitor and got it replaced during the same visit and helped us avoid costly repairs in the future.

We’re super happy with the service!

Wow am I glad I discovered Washburn. Two super polite guys showed up right on time...and I mean on the dot. They kept me informed about our issue — actually explained it so even I could understand it — and fully explained the repair options. I was so impressed that I signed up for their service plan on the spot. Repair was fast and effective. No need for me to look any further for my HVAC resource.

I called Washburn close to a noon hour and spoke with Mary. She was asked if my service request was urgent. I said that is was not urgent. To my surprise & delight, she immediately processed my request and I received same day service in the afternoon. Technicians listened to my problem and reviewed historical documentation that I had received from my smart thermostat system. They proceeded to locate and diagnose the problem. I was consulted about the time & cost; I provided my approval to continue with the repair work. Professional, expert work; no surprises and tricks in billing. If you need help, this is the company to call. I was referred and now I'm referring you. Thank you to the staff of Washburn Heating & A/C for your "seamless" team effort in providing customer service.

I went through many companies looking for a good price and reliable service until I found Washburn Air. I was very happy with their entire process from start to finish I would definitely recommend them. 2 thumbs up.