Express HVAC Service

I was able to make an appointment on the date and at the time I needed. The technician did showed up on time. The technician was supposed to call 30 mins prior to coming and he did not. Once he arrived at my house he rang the doorbell and just looked at me. He didn't say who he was or how he could help. I had to ask and then explain. The price of the service call and per pound of refrigerant was insanely high. I asked for a quote to fix the AC and never received one. He said he would send it that day and it's been a few days now. I randomly called other companies in the area and this company was by far the most expensive. I called to ask why and the lady said she would talk to the owner and call me back by 4pm that day. It's been a few days and no response. I would not recommend this company due to the cost, lack of response if you have an issue, and lack of professionalism.
Update: After multiple calls, the owner called me back. He said I wasn't charged correctly. The technician should have told me the amount of refrigerant that was needed and the cost prior to performing the work. The owner was going to personally look at the outside unit and refund me $100. He was supposed to call me back and give a quote on fixing the leak. He did refund $100, but he never called back. I didn't receive the quote and it's been another week or more.
I would change my review to be more positive but they continue to not do everything they say.

We have used Express HVAC for three years now. From Tim the owner to Cristal and Tana who have moved on, to John one of the current HVAC technicians, we have had nothing but the most professional and caring service. I couldn't have asked for better HVAC company! They have always addressed all my questions and concerns. They are highly knowledgeable and informed and work on getting the best price available for any thing needed. We had an entire system replaced 2 years ago and they worked with our insurance company and did an amazing job! John has been out for our fall and our spring tune up, and prior to that came and cleaned out our blocked condensate line. He is very respectful, considerate, friendly and professional, answers all questions thoroughly and is very knowledgeable. I'm very grateful and happy with Express HVAC!

Express HVAC has for years kept my 15 yr old units operating in top condition! Every technician sent to service my units has been personable, professional, and knowledgeable of their craft. I absolutely recommend this company and give them the maximum stars!

Our heating system is not keeping up with the cold. Up on calling in within 3 hours we had a service take here named Jason was very friendly and extremely knowledgeable has diagnosed the issues and needs to order parts to repair the issue. He did show me how to do a few workarounds to get some heat in the house so that we can stay warm long enough to get the parts in and installed. All in all Jason was great

Service was replacement of water heater in attic area (not easily accessed). Crew was knowledgeable, efficient and courteous. Great experience. Would recommend unconditionally.

Express HVAC has been great every time we have used them. When the freeze it and our heater went out they were right there and ready to help. We signed up for their maintenance program so we save 10% on all services and they come check on the systems twice a year. 10 out of 10 will use them again.

Called Saturday morning and Wayne was here within 30 min fixing the AC. These guys are great and local Georgetown folks. Highly recommended Express.

We've always used Express HVAC for our system maintenance and repairs. Today we had Jon perform our Spring maintenance and he was very professional, listened to my concerns, and explained everything once he was done. I highly recommend them.

Enrolled in the Maintenance Plan. They called me to schedule the Spring checkup. John was thorough, professional and extremely knowledgeable. This company is the best!

The service was great for this trip. However, I am still not happy with the initial installation and I have asked a representative to call me to discuss this again. Initial installation was faulty and still creating problems. Everyone who has come out has commented that it was not installed properly. I will use this company for maintenance, but when I need to replace, I will definitely use a different company.