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Air Masters Reviews - 81

4.7
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Anne

Jose Garza knows a lot about HVAC’s and can answer your questions in a way you’re sure to understand. His prices can’t be beat! Recently installed a Trane furnace and AC, as well as fixed a hot South atrium window / door issue. I can now leave my blinds open during the day and with working from home that is a blessing. Had asked for the crew to have gloves & masks on due to COVID-19 and everyone did. I’d definitely recommend this small family-owned business to anyone. Big HVAC companies have big overhead & that gets passed on to the consumer. Felt good to help a small business during a pandemic.

Kimberley McFarland

Jose was great! He was professional, helpful, and patient with my questions. I have already recommended him to friends and would definitely use him again.

Baltic Essentials

No AC, Texas Heat - and 2 small babies - I thought for SURE we were in trouble!!!

Outstanding customer service!!! WAY above and beyond!
From the moment we called (which, by the way, was AFTER HOURS on a Friday night, in the middle of summer!!!) Our AC went out and we have two small babies!! Staying in a hotel with 2 small kids is never a good idea. But that seemed to be our only option. Our AC went out in our 2-year old home. We called the builder and they referred us to the AC place that installed the unit. They were kind enough to tell us that at 2 years and 2 months, we were OUTSIDE the warranty window. Not only that, they would be unable to service us that night :( :( :( :(

We had no choice but to pack a bag, a pack-n-play, and head to the hotel for the night. BUT, we managed to get ahold of someone at Air Masters. They had been highly recommended through a friend at church so we thought, why not.

Randy came out, within 45 minutes (Bless you, Randy!!) and figured out what was wrong. I don't even remember what it was, but he worked with Trane to have them help cover the costs. Although we were outside the warranty, we were only a few months outside. How wonderful of him to: 1) come running to our aid on a Friday night 2) work with us on the costs 3) work with us on the warranty requirements and write-up 4) earn our trust so quickly by providing ONLY and exactly what we needed and 5) becoming our #1 and ONLY AC repair & service man for not only OUR AC units, but also for my in-laws and every person we meet or hear that needs AC repair. We LOVE Air Masters!!!

Michael Spell

My experience was great! We called late in the day and Juan was here within two hours. A few days later they replaced my heat pump and A/C unit. They were very professional and friendly.

Jeremiah Garcia

These guys are great. I had a a/c that was on its last leg for the past four years. When I called for service they would come bring life to it again. A few times it was simple like a burnt fuse which was replaced for no charge and no charge for house call. I bought a new system last month and man now I have to turn the ac down so I don't get cold in the summer.

Chris Hathaway

Very pleased with Air Masters. They were referred to me by a friend and were very professional and courteous. Came out quickly and did a great job. Highly recommended.

Troy Canton

Great chat experience. Was connected within 1 minute. Had an emergency, someone was at my front door within 20 mins, on a Friday night. Gave me my options immediately and succinctly. Repair completed on time and on budget.

John Woodward

Definitely like the work that they've done; responsive & thorough. I tried some of the bigger names, and they would barely give me the time of day, but Air Masters has always been there for me.

Heather Goff/ Wickless

They replaced our entire AC system including the furnace for a very reasonable price and gave us a free upgrade to a better model for no up charge --and they were able to repair our defunct system within 24 hours!

The Kracken

Very Professional. I was very pleased with the service. New unit works great. Technician took the time to answer all my questions and the work was completed without any issues or surprises. Highly recommend!

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Air Masters Hours

  • Monday 8 AM to 9 PM
  • Tuesday 8 AM to 9 PM
  • Wednesday 8 AM to 9 PM
  • Thursday 8 AM to 9 PM
  • Friday 8 AM to 9 PM
  • Saturday 8 AM to 9 PM
  • Sunday 8 AM to 5 PM