Air Masters

Air Masters replaced both of my units this summer (2 air conditioners & 2 furnaces). Jose was great and his service was top notch. He took the time to answer all of my questions and provided attention to detail when installing my units. Even after the install, Jose was quick to respond to any questions or concerns I had. I haven't seen this type of customer service in a long time.

We have been using Air Masters for many years now and they are consistent and efficient in delivering quality service. We feel like air masters is part of our family. Incredibly reliable and we will never use anyone else for our ac/heating needs. Thank you air masters!

I have hired them twice to replace worn-out units. I was impressed with their explanations and assistance in choosing a unit, with the professionalism of their work, that the sales rep was actually the lead technician on the install, and that they identified and solved other problems with ductwork that were reducing comfort and efficiency. I hope out third unit holds out, but I'll hire Air Masters if it fails!

UPDATE: Was contacted by them after the review and they were sorry for the miscommunication. I've revised my review to 3 stars as I'm sure they are a good company, but my experience for what the repair I needed was hopefully just an anomaly.
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Needed AC repair. Scheduled a service call. Waited days in broken hot AC for my appointment. The wait is expected, whats NOT expected is for them to then tell me they can't repair or even look at my system because the repair may be maintenance related??? I told them I didn't want a full replacement, just wanted my system fixed back to optimal performance.
They said they only do maintenance in Aprilish. Really these guys only want to make money on replacements. That's fine, but they shouldn't hold themselves out as AC repair company.

AC went out at 5pm, needed a same day after hours service, BOOM! Jose had me up and running by 7:45pm - Same Day. They have earned all my future heating and AC needs.

We have been using Airmasters for around 10 years. It is always great when you can find service professionals that you can trust. I ask a lot of questions and they have always been excellent about explaining what they are doing and giving options for short-term and long-term planning. We have replaced our main unit this past year with a much more efficient system. Airmasters came in and in one day installed the system, enlarged and added returns and added a couple of different pieces to help with my son's allergies. The result for us is a system that is much more comfortable and much less costly to run. We debated for a long time because the cost of a new system is pretty significant, but we had been seeing increasingly bigger and bigger electric bills as our previous system was running overtime to try and keep the house cool. We feel we made great investment in our home and have certainly been feeling the benefits inside the house. I never hesitate to recommend Airmasters to my friends.

I am very pleases with Air Masters in Frisco. Not only did they show up same day for an evening service call they had excellent customer service and prices. They were able to fix my air conditioner very quickly and it didn't cost me an arm and a leg. They were also very courteous and knowledgeable. I price checked during the day and they were the cheapest I could find. I am very pleased and would recommend them to anyone.

Just had my first A/C issue in my first house, called Air Masters after finding them online and they were local to Frisco. They came out the same day, did a quick minor repair even told me my parts were under warranty from Carrier so I just paid labor, thought it was nice that they brought it up because I had no idea that we were within the part warranty window. Thanks for being honest! Will recommend.

We have an older system and called Air Masters when it wasn't cooling very well. The service guy was out within the timeframe scheduled and had the part to fix it. It is old and probably would be better served to be replaced but we weren't looking to replace it at this time and they repaired it quickly and didn't pressure us. We have already recommended them to a family member.

Professional, thorough, by-the-book yet cost aggressive.....I had a great experience with Air Masters and would use them again. My 5 ton Lennox compressor blew and it was time to replace it. Air Masters did a great job working with me on getting a new 5 ton Trane unit and coil. My second unit is probably not too far behind (unfortunately for me). I'll certainly go back to Air Masters for my future HVAC needs.