F.A.S Appliance & Refrigeration LLC

I've been using this company since we bought our house, and from the start they have been amazing with service, timely response and work. Every year I get the maintenance with them. I just had service done on my AC and ALEX R. was awesome, very nice knowledgeable, and quick to find what the problem was!

This company was contacted by my warranty service to complete an AC maintenance service. They went out right away to give a free estimate. When we scheduled for the actual service they did not show up and kept canceling and rescheduling. Eventually they just would not return any calls. So unprofessional. They could have at least let me know they were not going to do the service so that I could call someone else. This went from October all the way through December. So disappointing.

I was assigned to F.A.S by my home warranty and they set up our appointment 3 days after , Technician was very professional and explained to me what was wrong with my ac , my home warranty did take forever to get equipment out to F.A.S , but they did come back when they got the equipment and got my AC installed on 6/30/22 they did such a great job and kept me up to date with every little detail and update , I recommend them , it’s so hot out here in El Paso and they were just great and efficient on getting this done for me and my unit looks great they did such a clean job !!!

I am very impressed with F.A.S. Appliance & Refrigeration LLC. Our A/C went out and our warranty contracted this company. Once assigned, the following day we were called to schedule an appointment for the following morning so a technician could determine the issue with our AC. He was able to determine the issue, once our warranty approved the service, FAS ordered the part that came in over the weekend. Alex R. came by our home and replaced the part, and all of a sudden our thermostat stopped working and he replaced it. Alex went above and beyond to make sure everything was working before he left. From the moment we were first contacted to the moment the issue was resolved, it took 5 business days. Thank you so much to very one who helped us during this process!

Jorge M was very professional, he help us through everything and explained how our new system was going to work. He was also very polite and easy to deal with. Very knowledgeable of every aspect of what we needed. I would recommend Jorge to anyone.

Alex was AMAZING!! Very friendly, very professional, patient with our many questions and extremely efficient at his job. Please clone him!! 😀😀😀

Great company, fast efficient and very affordable. I've called this company a few times for my washer and air conditioner, the technicians that came to perform repairs were very friendly and they explained everything that was done to solve the issues I was having. Thank you for the good service.

AC went out on 04/ 12/22. it is now 5/12/22, Called several times, all I get is the part has been ordered has not come in yet. Now it's on back order. 7 to 10 working days.
This is B.S.. GOING ON OVER A MONTH.
Really poor customer service. 85 dag F. Here now in El Paso. STAY AWAY FROM THIS COMPANY.

Did a great installation of my evaporate cooler...

Fabian, the company owner was very quick at taking our money and finishing the job as quick as possible. But the quality of the job was as expected. Poor.
The refrigated air doenst even drop below 74-75 having it on all day and night. Plus, the electric work they did was not working. Breakers were popping and a switch inside the house did not work properly. I had to hire a separate electrician to get everything working properly. I've patient & tried to reach Fabian for about a week now. His lack of word and communication lead me to wrote this. If you don't want to have a poor quality job done. I'd highly recommend to look somewhere else.