F.A.S Appliance & Refrigeration LLC

Very professional snd courteous.
Jorge Daniel Irrving y Ramses
Very nice

By far one of the greatest A/C companies I’ve ever contracted. I was extremely worried about the bad reviews and mixed opinions of customers. After finally considering the company, they did an amazing job and their customer service reps were awesome and easy to work with. The technicians are fluent with explaining the issue, and get straight to the point. Highly recommend them.

George gave me excellent service! Very pleased with his work

American Home Shield (AHS) assigned FAS when our AC unit stopped cooling. At first, looking at the initial reviews, I was happy we were going to be in good hands and expected a speedy resolution.

Within a couple days, we had a technician come out and charge our coolant on the AC unit, since it was low. We had ice cold air blowing upstairs and were happy with the results at that time. The technician told us to call the company directly if there is any issue within the next 30 days.

Less than 2 weeks go by, and the AC was blowing warm air again (we only used it about 3 days as the weather wasn't too hot yet). At this point, we figured there may be a leak, so we called FAS back and they sent someone out within 2 days.

The same technician checked the coolant and recharged the unit. Since it ran out so quickly, he concluded there must be a leak and he would send someone out to do a pressure test within the week.

AHS approved the pressure test, but we never heard back from FAS. After multiple calls to FAS and multiple calls to AHS, FAS completely ghosted us... wouldn't answer our calls and didn't return a single message we left. This was almost 6 weeks ago, and Temps are nearing 100 degrees now!

My home warranty contracted them and I had to call them to ask about my appointment because they had not shown up. And even with me calling they got here 3 hours later and for them just to tell me they couldn't fix it because they needed approval for the repair. They set up another appointment for today from 11-2 and they did not show up. I called to ask what was going on and they said they were waiting for approval. I went ahead and called my warranty company and got them to do the approval while I was on the phone. I called them back to tell them it had been approved and they did not want to come anymore. They gave me another appointment for tomorrow morning again. It was ok for them to be 3 hrs late yesterday but couldn't come today. Keep in mind I got the approval and called them @2:09pm. A courtesy call yesterday and today would have been nice. DO NOT use this company.

Very good service puntual & careful with the appliances thank you Jorge very good work.

very nice customer service , Cynthia explained everything to me and made it an enjoyable experience

Got our AC installed and everything was done so professional. Everyone here was super polite and helpful with everything. Jorge explained everything in detail on the installation, the thermostat and the maintenance that needed to be done on our new AC. Would recommend anyone to get their work done by FAS.

Great experience with this company. I had a unit installed at my home within hours. Its rare to get same day service and it was done right. Jorge did all the work and even showed me how to use my thermostat properly from my phone. I highly recommend this company.

FAS came to repair my AC and dishwasher they did such an amazing job they fixed both within the same week , very professional and efficient, I will definitely use them for any AC or Appliance repair , I recommend them